Senior Service Desk Technician

2 weeks ago

Roanoke VA United States Virginia Transformer Corp. Full time
_*US Secretary of Energy, Jennifer Granholm said*__, __*“With what Virginia Transformer is doing, they are at the center of how we’re going to build out the backbone of our clean energy future*__.”_

Virginia Transformer and Georgia Transformer Corp., is “the engineering firm that makes transformers.”

We are the largest US-owned manufacturer of electric transformers in North America and have been helping to secure the reliability and resilience of our country’s electric grid for more than 50 years. We produce power transformers for any conceivable application – GSU, substations, auto-transformers, grounding transformers, drive duty, rectifier, exciter, voltage regulator, and other.

The company is experiencing steady and sustained growth and serves every part of US industry from its six state-of-the-art North American facilities. We are actively looking for individuals who want to be part of a high-growth company and who want to share in the pride we have in ensuring American manufacturing continues to flourish. Without reliable power, manufacturing cannot operate. That is where we – and you – come in. Join us.

Job Overview: At Virginia Transformer, we value providing superior help desk service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician to assist our co-workers with questions and problems concerning computer systems, hardware, and software. The technician will work with end users remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

Job Description:

- Install, maintain, set up, troubleshoot, and configure PCs, laptops, and networked printers,

including Zebra printers, barcode scanners, and other peripherals.

- Perform system administration for all PCs, laptops, scanners, and other networked devices, as

assigned.

- Manage service desk tickets on time using the JIRA system

- Open/Close and update incident history via JIRA Service Desk, or other Helpdesk applications,

as assigned.

- Backup/Restore user profiles and data in compliance with assigned procedures.

- Document, maintain, upgrade, or replace hardware and software.

- Adhere to naming standards and labeling of all assets.

- Adhere to end-user ITSM support standards and procedures to ensure priorities and goals are met

- Respond to end users issues via phone, email, and computer chat

- Run diagnostics, install, make changes, and repair computer hardware, printer, network devices,

and software to resolve end-user-reported issues

- Follow up with end-users to ensure problems are resolved

Qualifications

- Bachelor's or Graduate's Degree in computer engineering, computer science, engineering, or

information systems

- Basic understanding of networking, troubleshooting skills, Microsoft Office suite, Windows 7,

10 & 11, and Antivirus software.

- Ability to think logically and to analyze, troubleshoot issues, and implement appropriate

corrective action.

- Ability to plan, organize, and coordinate work assignments.

- Ability to work well independently and in a team environment.

- Ability to interact positively with internal and external customers.

- Excellent English oral communication skills, as well as using correct grammar, spelling,

punctuation, and required formats.

- Ability to multi-task.

- IT certifications are a plus

- 5-7 years of experience working in a help desk environment

#IND1

Job Type: Full-time

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Health insurance
* Health savings account
* Paid time off
* Referral program
* Tuition reimbursement
* Vision insurance
Experience level:
* 5 years
* 7 years
Schedule:
* 8 hour shift
* Monday to Friday

Experience:
* Help desk: 1 year (Preferred)
* Windows: 1 year (Preferred)

Work Location: In person

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