IT Desktop Support Specialist

3 weeks ago


Rome NY United States American Systems Corporation Full time
AMERICAN SYSTEMS is searching for a mission driven professional with the ability to obtain Secret Clearance, A+ Certificate and 1-2 years of experience as an IT Desktop Support Specialist for the federal government to become our next Desktop Support Specialiston-site in Rome, NY
As anIT Desktop Support Specialist, you will:
• Serve as the primary point of contact for telephone and e-mail requests for technical support.
• Receive a competitive compensation and benefits package, to include our Employee Stock Ownership Plan
• Be part of an empowered culture where you are a key contributor to the success of the company.
• Be part of a team of highly skilled, driven, and supportive professionals.
• Continue growing your skills and knowledge
A week in the life of an IT Desktop Support Specialist:
• Perform trouble ticket management by responding to initial customer contact and performing initial troubleshooting triage.
• Assist clients with technical support of desktop computers, applications, and related technology.
• Support the specification, installation and testing of computer systems and peripherals
• Promptly apply latest patches or updates for the operating system / software.
• Work with Customer Support and Network Operations staff as appropriate to determine and resolve problems received from clients.
• Track ticket status using Remedy and update technical notes with meaningful details at a minimum of every three days.
• Resolve Remedy tickets within established contract thresholds
Job Requirements
• Ability to obtain a Secret Security Clearance
• Minimum of 1-2 years of experience as a Desktop Support Specialist
• High School Diploma Required
• A+ certification or equivalent required Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States
We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide
Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day
Company Awards:
• Forbes National Best Midsize Companies
• Energage National Best Workplaces
• Washington Post Best Workplaces Veteran Hiring Awards:
• U.S
Department of Labor Hire Vets Medallion
• BEST FOR VETS by Military Times
• TOP 10 MILITARY FRIENDLY COMPANY by MilitaryFriendly.com AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners
The salary range for this position is $21.00 - $25.00 Hr
Actual compensation will be determined based on several factors permitted by law
AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance
EOE Minorities/Women/Disabled/Veterans/Gender Identity/Sexual Orientation

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