Desktop Support L2

2 weeks ago

Redmond WA United States Applab Systems Inc Full time
Hi,

Hope you are doing good…

I am Baiju represented to Applab Systems, and I have an excellent job opportunity for you. Please find the below job description and if you are comfortable, please reply or contact me for further discussion.

Job Title: Desktop Support L2
Location: Redmond, WA (Onsite)
Job Type: 12+ months

Job Description:
Provide client support, troubleshoot, and resolve IT Support issues (Desktops and connected peripherals, Laptops, Mobile Devices Desk phones) for internal users and conference rooms.

What you'll be doing:

o Develop a technical understanding of corporate IT environment so you can effectively support our users.
o Answer to local and remote users' configuration questions and other requests, helping them to solve problems.
o Work together with site managers and developers to guarantee an efficient IT environment for our SW engineers.
o Work to automate maintenance tasks.
o Develop solutions which empower users to solve problems on their own and document the solutions
o Help to plan HW and SW allocation ahead of time, especially for new employees
o PC/Laptop refresh machine build with Admin duties.
o Picking up Global IT Desktop tickets
o Office move installing Client, phones, Monitors, the move, meeting room TVs setup, support
o Check/refurbish/reimage/proactive check a dozen user laptops
o Supervising 3rd party vendors
o Define mobile contract needs
o Procurement duties

For this, you need a deep understanding and experience with:

o Windows laptop administration and problem solving
o Windows desktop environments such as Windows 11, Mac, Office 365, Duo, Cisco VPN
o Microsoft Autopilot
o TCP/IP networking setup and solutions to common configuration problems
o DNS, NIS, and DHCP administration
o Jam F and Intune

What else we need to see:

o Fluent English Speaker.
o A passionate dedication to providing excellence in IT support to your users
o User application experience in a PC and mobile environment
o Good all round user support in a global office environment
o Be familiar with a ticketing system for user requests.
o Have great personable skills and a good communicator
o Someone who is helpful with a can do attitude
o Always willing to learn new things and willing to learn from mistakes
o Good organization and communication skills

--
Thanks & Regards,
Baiju Kumar

+1 732-847-2074
4365 Route 1 South, Suite 105, Princeton, NJ-08540

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