DESKTOP SUPPORT L2

4 weeks ago

IA United States Saxon Global Full time
Role: Windows Admin

Location: Des Moines, IA

Job Type: Fulltime(Permanent)

Job Description:

Duties and Responsibilities
  • Providing L3 level support to NOC/ SOC/ GSD/ RDMS
  • Acknowledge the ticket in your queue.
  • For Server Management, Perform the RCA and work towards resolution.
  • Take care of respective escalation like server/network, security analysis, pure voice support for pure desktop related issues and managing desktop by doing actual trouble shooting based on LANDesk tool.
  • Last level of Technical Escalation.
  • Able to perform root cause analysis and forensic analysis.
  • Abide by all terms of Letter of Undertaking and follow the same.
  • Follow all admin as well as security rules and regulations of the Organization.
  • Report Information security incidents and weaknesses to Operations manager and CISO
Knowledge, Skills & Competencies:
  • Hands on experience including but not limited to:
  • Microsoft Windows Server 2003-2016 operating systems.
    Expert level Administration of Windows Operating System components (IIS, DNS, DHCP, AD, Hyper-V, etc.)
  • Expert level VMware administration, SRM, VMware ESXi Upgrades.
  • Expert level WSUS administration.
  • Expert Level Administration of Hardware and Firmware exposure to physical system environments.
  • Analytical skills to accurately identify the root cause.
  • Experience of working with customers through direct interaction during support and change management activities.
  • Excellent verbal and written communication skills.
  • Effective team player as well as ability to drive autonomously.

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