DESKTOP SUPPORT L2

1 month ago

CA United States Applab Systems Inc Full time
Title : Desktop Support L2

Location : Redmond, WA

TP

Job Description

Provide client support, troubleshoot, and resolve IT Support issues (Desktops and connected peripherals, Laptops, Mobile Devices Desk phones) for internal users and conference rooms.

What you'll be doing:

o Develop a technical understanding of corporate IT environment so you can effectively support our users.

o Answer to local and remote users' configuration questions and other requests, helping them to solve problems.

o Work together with site managers and developers to guarantee an efficient IT environment for our SW engineers.

o Work to automate maintenance tasks.

o Develop solutions which empower users to solve problems on their own and document the solutions

o Help to plan HW and SW allocation ahead of time, especially for new employees

o PC/Laptop refresh machine build with Admin duties.

o Picking up Global IT Desktop tickets

o Office move installing Client, phones, Monitors, the move, meeting room TVs setup, support

o Check/refurbish/reimage/proactive check a dozen user laptops

o Supervising 3rd party vendors

o Define mobile contract needs

o Procurement duties

For this, you need a deep understanding and experience with:

o Windows laptop administration and problem solving

o Windows desktop environments such as Windows 11, Mac, Office 365, Duo, Cisco VPN

o Microsoft Autopilot

o TCP/IP networking setup and solutions to common configuration problems

o DNS, NIS, and DHCP administration

o Jam F and Intune

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