Technical Service Desk

3 weeks ago

SuitlandSilver Hill MD United States Three Saints Bay Full time
Ocean Bay , a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Technical Service Desk (TSD) Manager POSITION RESPONSIBILITIES: • Coordinating work efforts assigned to the Data Entry, Data Analyst and, Telecommunications Mechanics
Conducting operational oversight and management of the TSD which includes Remote Programming and the Data Department
• Performing as Manager for the daily operations of the unit and conducts continuous quality review and performance observations to insure day to day operational effectiveness
Manages and reviews for quality assurance all assigned projects requested by Federal Management staff and Contract managers regarding operational needs
• Receiving and responding to email requests from internal staff and external customers regarding project requests, TSD and Data Service Desk issues, personnel issues, and operational issues involving direction and or equipment needs
• Attending all meetings and conference calls as a participant or leader regarding operational functionality, direction, supervision or strategic planning
o Managers' Meetings o TSD / Data weekly meeting o TSD National meeting o FPS Regional Conference calls o Alarm Monitor / Dispatcher Supervisory meetings o Corporate conference calls o New hire selection process o Individual employee meetings • Overseeing and performing Quality Assurance on the work conducted by MegaCenter resources • Reviewing criteria and standards for compliance and suggest solutions to areas of noncompliance
• Providing a monthly report on all TSD service work accomplished during the previous • Perform the duties of the Contract Program Manager in their absence
POSITION REQUIREMENTS: • High School diploma or GED • 5 years' experience as a remote programmer • Excellent phone skills • Knowledge of computers and software application • Be able to handle filing and other administrative duties • Demonstrated leadership skills and supervisory experience • Interpersonal Relationships - Develops and maintains cooperative and professional relationships with employees at all levels, representatives from various departments, and outside agencies
Effectively responds to and resolves complex inquiries and disputes
• Coordination of Work - Ability to establish and implement effective administrative programs and procedures
Ability to plan and organize daily work routine and establish priorities for the completion of work in accordance with sound time-management methodology
Performs a broad range of supervisory responsibilities over others
• Certified Alarm Technician II, or similar to that provided by Electronic Security Association (ESA)
VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a diverse, team-oriented working environment and the opportunity to work with exceptional dedicated industry professionals
We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international
We are an EEO/AA employer
We invite resumes from all interested parties without regard to race, color, religion, creed, gender, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

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