Information Technology Service Desk

2 weeks ago


Pine Hill, United States The Intersect Group Full time

Overview

  • Utilize intermediate technical expertise to troubleshoot computer systems, hardware, and software
  • Develop and uphold a proficient grasp of technological infrastructure
  • Lead projects aimed at enhancing system functionality and operational efficiency
  • Offer technical support, mentorship, and direction to fellow IT colleagues
  • Ensure the alignment of existing applications and services with the integration of new systems
  • Contribute to the development and implementation of risk mitigation strategies, conducting reviews to identify application vulnerabilities
  • Thoroughly document troubleshooting activities and end user interactions using the Incident Management system, recording all actions taken until resolution

Must Have:

  • 3+ of IT experience or equivalent, with a prerequisite of previous service desk involvement
  • Associate's Degree in IT Management, Computer Science, or equivalent technical expertise at an expert level is required


Tools:

Windows Operating Systems, Active Directory, Microsoft Office 365, Microsoft Azure, and Apple Operating Systems.

  • Familiarity with enterprise Service Desk tools, including but not limited to ScreenConnect, Slack, OneDrive, Teams, Avecto, PDQ, etc. Provision and manage users, groups, and permissions as necessary.



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