TikTok Shop

2 weeks ago

Seattle WA, United States TikTok Full time

DescriptionTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.Join us.Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We are looking for Senior Fulfillment Governance Program Manager to join our team to drive the improvement of sellers fulfillment speed, customers' fulfillment experience. What You'll Do- Responsible for promoting seller's order fulfillment performance - Lead project teams across commercial, compliance, operation and technical teams to define and scope the necessary tools and workflows to be developed. - Co-develop the necessary protections, guardrails, policies, and operations to promote seller's order fulfillment performance.- Monitor, analyze and own key performance indicators such as Late Dispatch Rate, Seller Fault Cancel Rate, Late Delivery.- Define and design policies around sellers' shipment methods and dispatch SLA requirements- Map out the key gaps in the order fulfillment processes, including inventory health management, picking & packing efficiency, order dispatch SLA and so on, thereby proposing the corresponding governance strategy and rules- Develop the strategy and playbook to support and implement operational processes to enforce on sellers' fulfillment requirements, adjust fulfillment requirements and enable key sellers to increase their efficiency of fulfillment- Work to promote transparency and understanding of policies, including assessing seller plans of action in response to enforcement actions- Act as an escalation point of contact and manage internal communications on all fulfillment governance issues- Conduct data analysis on fulfillment trends for weekly/monthly meetings- Business travel might be required to visit warehouses or logistic carriersQualificationsWho We're Looking For- Bachelor's Degree above.- With 7+ years of experience in logistics or governance-related areas- Excellent communicator both written and verbal- Track record of strong project delivery, negotiations and relationship management along with deep analytical acumen.- Ability to organize and lead cross-functional teams to achieving goals- Experience with analytical tools such as Excel, Looker, Tableu, or Aeolus to drive analytics and reporting.- Strong management capabilities and getting things done themselves. Be an experienced team player who is motivated by an entrepreneurial, fast-paced and highly collaborative environment.- Familiar with E-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.- Excellent interpersonal and communication skills to influence and reach agreements with others- Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ecommerce.accommodations@tiktok.comRegularExperienced

  • TikTok Shop

    1 week ago

    Seattle, WA, United States TikTok Full time

    DescriptionTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join UsCreation is the core of TikTok's purpose. Our...

  • TikTok Shop

    2 weeks ago

    Seattle, WA, United States TikTok Full time

    DescriptionCompany OverviewTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help...

  • TikTok Shop

    2 weeks ago

    Seattle, WA, United States TikTok Full time

    DescriptionTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, Mountain View, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo.Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help...

  • Product Marketing Manager Lead

    4 weeks ago

    Seattle, WA, United States TikTok Full time

    DescriptionTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join UsCreation is the core of TikTok's purpose. Our...

  • TikTok Shop

    2 weeks ago

    Seattle, WA, United States TikTok Full time

    DescriptionAbout TikTok:TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations...

  • TikTok Shop

    2 weeks ago

    Seattle, WA, United States TikTok Full time

    DescriptionAbout the TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join UsCreation is the core of TikTok's...

  • TikTok Shop

    4 weeks ago

    Seattle, WA, United States TikTok Full time

    DescriptionTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us:Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive....

  • TikTok Shop

    2 weeks ago

    Seattle, WA, United States TikTok Full time

    DescriptionAbout the TikTokTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help...

  • TikTok Shop

    3 weeks ago

    Seattle, WA, United States TikTok Full time

    DescriptionAbout TikTokTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. ---Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help...

  • TikTok Shop

    3 weeks ago

    Seattle, WA, United States TikTok Full time

    DescriptionTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices, including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive....

  • TikTok Shop

    3 weeks ago

    Seattle, WA, United States TikTok Full time

    DescriptionTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join UsCreation is the core of TikTok's purpose. Our...

  • TikTok Shop

    2 weeks ago

    Seattle, WA, United States TikTok Full time

    DescriptionAbout the TikTokTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help...

  • TikTok Shop

    2 weeks ago

    Seattle, WA, United States TikTok Full time

    DescriptionTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices, including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive....

  • Lead Product Manager, User Growth Loyalty

    4 weeks ago

    Seattle, WA, United States TikTok Full time

    DescriptionTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices, including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive....

  • TikTok Shop

    2 weeks ago

    Seattle, WA, United States TikTok Full time

    DescriptionResponsibilitiesTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help...

  • TikTok Shop

    2 weeks ago

    Seattle, WA, United States TikTok Full time

    DescriptionTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This...

  • TikTok Shop

    7 days ago

    Seattle, WA, United States TikTok Full time

    DescriptionTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This...

  • Lead Product Manager, User Growth Loyalty

    3 weeks ago

    Seattle, United States TikTok Full time

    About the team We are seeking a senior product leader to join our US TikTok Shop User Growth team. The User Growth team plays a core role in the acquisition, activation, engagement, and retention of billions of users/customers WW. We are building platforms, leveraging data & ML models, and providing end-to-end solutions to power the global growth of TikTok...

  • TikTok Shop

    2 weeks ago

    Seattle, WA, United States TikTok Full time

    DescriptionTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This...

  • TikTok Shop

    7 days ago

    Seattle, WA, United States TikTok Full time

    DescriptionTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join UsCreation is the core of TikTok's purpose. Our...