Audio Visual Technician, Unified Communications

2 weeks ago

Philadelphia, United States Computer Enterprises, Inc. Full time

Audio Visual Technician, Unified Communications

Hybrid: Phila., PA 19103

Summary:
We are looking for an AV Technician, who must be a critical thinker and problem-solver with great attention to detail. They must be knowledgeable in AV technology fundamentals and basic AV/IT support and troubleshooting. Excellent customer service, communication, and people skills are required.
Core Responsibilities:

  • Provide technical support for video conferencing systems (Microsoft Teams Rooms/Cisco Video Endpoints) in conference rooms
  • Provide advice on the most suitable multimedia choices for users in conference rooms
  • Work with Crestron, Microsoft, and Cisco control panels and conferencing systems
  • Setup and support Microsoft Teams, Webex, Zoom, and other collaboration meeting applications
  • Install/configure software & hardware (video cables, wireless presentation systems, mgmt. suites, etc.)
  • Perform troubleshooting and basic repairs of conference room equipment as defined through our SOPs
  • Respond to end user requests/issues and perform restorative actions to resolve problems
  • Collaborate with other AV/IT professionals and vendors to maintain standards and functionality of meeting spaces
  • Proactively monitor AV systems and technology performance through various monitoring tools
  • Monitor the AV support schedule, prioritize requests, and schedule accordingly
  • Provide ongoing communication and updates to AV/IT support staff and leadership on issues regarding conference room technology
  • Respect and promote diversity, equity, and inclusion

Job Requirements:

  • BS/BA in information technology or computer science is preferred
  • 2+ years of experience in an AV related field preferred
  • Working knowledge of AV/IT collaboration tools (Microsoft Teams, WebEx, etc.)
  • Experience supporting Microsoft Teams Virtual Live Events and other virtual large event platforms preferred
  • Excellent communication and interpersonal skills with all levels of management (including executive level)
  • Ability to troubleshoot audio and video conference calls
  • Proven experience with AV/IT end user support
  • Ability to work in a fast-paced environment
  • Understanding of AV control systems (Crestron, Microsoft Teams Rooms, Cisco video endpoints, etc.)
  • Consultative approach with end-users to address problems and assists in formulating solutions to ensure meeting success
  • Excellent organizational and coordination abilities
  • AVIXA CTS certification or equivalent preferred

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