IT Field Service Technician

2 months ago

Philadelphia, United States Frontline Technology Support, LLC Full time

**About us**

Frontline Technology Support is a full-service IT company that caters to consumers and businesses of all sizes. We offer a wide range of services, from networking and server management to smart home automation and audio-visual solutions. With a network of experienced technicians across the country, we ensure prompt and reliable service delivery to our clients.

Job Overview:
We are searching for skilled and customer-oriented Field Service Technicians to join our team. As a Field Service Technician at Frontline Technology Support, you'll play a crucial role in providing on-site technical support and troubleshooting for our diverse range of clients. This hands-on role demands excellent problem-solving skills and a strong commitment to ensuring customer satisfaction across various IT services.

**Responsibilities**:

- Deliver on-site technical support and troubleshooting services for our clients
- Install, configure, and maintain IT infrastructure, including specialized equipment such as desktop/laptop, audio-visual systems, ATMs, kiosks, smart home devices, networking and more
- Perform software installations, updates, and patches tailored to our clients' specific needs
- Diagnose and resolve hardware and software issues across a broad spectrum of technologies
- Collaborate closely with our support teams to efficiently escalate and resolve complex technical problems.
- Accurately document all service requests and resolutions in our ticketing system, ensuring meticulous record-keeping
- Conduct system upgrades and migrations as required, ensuring mínimal disruption to client operations
- Provide training and support to end-users on various operating systems (Windows, Mac OS)
- Collaborate with cross-functional teams to identify opportunities for optimizing IT processes and enhancing service delivery

Qualifications:

- 2+ years of experience as a Field Service Technician or similar role
- Strong customer service skills with the ability to communicate technical information to non-technical users
- Proficiency in software troubleshooting and resolving technical issues
- Knowledge of IT infrastructure components including hardware, software, networking equipment, and operating systems
- Ability to work independently and prioritize tasks effectively
- Excellent problem-solving skills with attention to detail

**Job Type**: Contract

Pay: From $24.50 per hour

**Benefits**:

- Flexible schedule
- Professional development assistance
- Referral program

Compensation package:

- 1099 contract
- Bonus opportunities
- Hourly pay

Experience level:

- 1 year

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

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