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AV Engineer
4 months ago
Contract Duration: 6 months
Required Skills & Experience
- Bachelors degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
- 2 years of experience as a systems or infrastructure engineer or administrator
Desired Skills & Experience
- 3+ years of experience as a systems or infrastructure engineer or administrator
- Airline industry experience
- Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups
- Ability to influence through outstanding interpersonal skills, collaboration, and negotiation skills
- Ability to work well within a team environment, as well as independently
What You Will Be Doing
Daily Responsibilities
- Maintains understanding of current and new technology
- Maintains equipment standards and standard room type designs
- Consults with business units to design advanced, custom audio-visual solutions that fit specific needs
- Troubleshoots complex issues with audiovisual and videoconferencing related technology (various projectors, control systems, audio, and videoconferencing)
- Provides 2nd level support for all audio-visual related incidents
- Works closely with other IT teams (security, network, etc.) to implement new enterprise audio-visual solutions
- Provides best effort assistance to fulfill any audiovisual technical requirements as assigned
- Encourages an environment of sharing and teamwork among the team.
- Troubleshoots and resolves system issues, and/or coordinate same
- Supports communication and response process by responding to users on system issues, maintenance, and system
- status, and advising and escalating on any prolonged or major issues
- Creates/maintains reporting metrics and procedure documentation, to ensure consistent and accurate handling of problems and ensure SLAs are achieved
- Supports system change process that notifies all business areas and managers of system downtime, delays, and/or alerts
- Stays current with systems technology best practices and changing technologies, to maintain domain expertise and recommend enhancements or changes
- Travels, as required