Call Center Manager

3 weeks ago

Suitland, United States Three Saints Bay Full time

Ocean Bay , a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager. Position Responsibilities: * Ensure that proper training be provided pursuant to the requirements of the Call Center operations as outlined in the contract and certified training programs. * Review, as part of the process, all training requests (on or off site) based on needs for effective Call Center operations to include travel costs, accommodations, training fees, and any other related contractual costs. * Develop, execute, and track training opportunities as needed for contract employees. * Oversee and manage all aspects of employee conduct within the Call Center operations to include: * Performance Reviews. * Position Changes - (transfers, demotions, promotions). * Disciplinary and Performance Action Reviews - (Written and Verbal Warnings, Corrective Action Notices (CAN), Suspensions and/or Terminations). * Manage the hiring processes and procedures for all new employees. * Generate monthly progress reports and provide a status on all associated performance measures as required by contract. * Review of Corporate expenditure and billing documents and reconcile with billable time and attendance of personnel. * Review and approve reports for personnel time and attendance. * Oversee and manage the Dispatcher Shift Bid process and develop related rules associated with an effective method. * Provide Federal Management operational effectiveness reports for special operations throughout the contract option year (examples of, but not limited to: (Holiday Event staffing, Operation Blue Surge - Staffing and Statistics, Large Sporting Events, Civil Disobedience (protests/riots/rally's), Political Gatherings (DNC/RNC/Debates/Presidential Visits). * Optimize dispatch program performance through recommendations and procedures that may increase the efficiency of operations. * Recommend equipment needs and replacement. * Radio and phone reports. * Electronic file review for all dispatch personnel - quality assurance program. * Radio/Phone and Alarm reviews (daily) * Assist in ensuring staff is attaining the required goals for dispatch operations. * Attend supervisory strategy and performance meetings regarding all areas of Call Center operations. * Create and oversee the Performance Management Plan for all contract employees within the Call Center. * Review, approve and/or amend Performance Reviews for all Contract Employees. * Review and approve training processes, personnel scheduling and attendance, and training requests. * Address all SOP issues to include, but not limited to, training and testing topics. * Review and approve all new SOP's containing Call Center procedures and policies. * Oversee the collecting of statistics for the Call Center as required. * Conduct special projects to include: * Notification projects * NCIC issues * Hit confirmations. * Validations, and proper use reviews * Maintain 24-hour day connectivity, either personally or through a designee, with the Call Center to provide direction and/or insight on ongoing issues and/or emergencies. * Act as liaison between contract and Federal staff for all activities of contract personnel, as needed or directed by corporate or Federal staff. * Review and approve all disciplinary actions and make recommendations to corporate. * Maintain a working knowledge of the HVAC/CRAC unit systems used throughout the Call Center, for example, to include but not limited to, where the circuit breakers for the systems are located, and the service contractor's point of contact information. Position Requirements: * High School diploma or GED * Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and ability required to successfully perform the job. A typical way to obtain the knowledge and abilities would be: * At least 5-10 years of progressively responsible communications dispatching/supervisory experience in a comparable public safety dispatching center. Experience or other qualifications that demonstrate strong decision-making skills, excellent interpersonal communication and conflict resolution skills, and ability to successfully supervise, motivate, correct, train and evaluate assigned staff. * Knowledge of a 24-hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication's environment, demands, requirements and related laws, regulations, and systems. * Knowledge of principles and processes for providing customer services. This includes meeting established quality standards. * Industry Standard recognized cortication's relating to 911/Call Center Operator and/or Supervisor training. * Demonstrated ability to supervise a staff of 30-50 employees. VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a diverse, team-oriented working environment and the opportunity to work with exceptional dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international. We are an EEO/AA employer. We invite resumes from all interested parties without regard to race, color, religion, creed, gender, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

  • Senior GOES-R Satellite Mission Management Engineer

    5 days ago

    Suitland, United States ASRC Federal Holding Company Full time

    {{jcity}}{{jstate}} Posting Location 4231 SUITLAND ROAD, SUITLAND-MD044 Functional Group Job Title Job Description Summary This "Senior GOES-R Satellite Mission Management Engineer" position with ASRC Federal Data Network Corporation (DNC) will provide engineering support for the Geostationary Operational Environmental Satellite R series constellation as a...

  • Senior GOES-R Satellite Mission Management Engineer

    3 weeks ago

    Suitland, United States ASRC Federal Holding Company Full time

    Job DescriptionSenior GOES-R Satellite Mission Management EngineerSummary This "Senior GOES-R Satellite Mission Management Engineer" position with ASRC Federal Data Network Corporation (DNC) will provide engineering support for the Geostationary Operational Environmental Satellite R series constellation as a part of the Engineering and Mission Operations...

  • Senior GOES-R Satellite Mission Management Engineer

    1 week ago

    Suitland, United States ASRC Federal Holding Company Full time

    Job DescriptionSenior GOES-R Satellite Mission Management EngineerSummary This "Senior GOES-R Satellite Mission Management Engineer" position with ASRC Federal Data Network Corporation (DNC) will provide engineering support for the Geostationary Operational Environmental Satellite R series constellation as a part of the Engineering and Mission Operations...

  • Telecommunication Supervisor

    1 day ago

    Suitland, United States Ocean Bay LLC Full time

    Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Telecommunication Supervisor POSITION RESPONSIBILITIES: • Provide quality control and continuity for dispatch operations for regions covered by the FPS MegaCenters. Supervise all aspects of operations regarding all rules, regulations,...

  • Maintenance Technician

    6 days ago

    Suitland, United States Rushmore Management Full time

    Rushmore Management is looking for an experienced **Maintenance Technician **to join our incredible team in Maryland. Our company is in its second decade of premier property management, with real estate and management holdings across the mid-Atlantic region. We are seeking an experienced, talented, ambitious, and growth-oriented employee to fill this...

  • Data Analyst I

    1 week ago

    Suitland, United States Ocean Bay LLC Full time

    Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Data Analyst I POSITION RESPONSIBILITIES: Maintain information in all MegaCenter systems to include but not limited to: Buildings: Validate/maintain information for all GSA provided through a reliable source (GSA building management, FPS Law...

  • Substance Use Disorder

    3 weeks ago

    Suitland, United States K Hawk Solutions Full time

    Job DescriptionJob DescriptionJob Summary:The Substance abuse, behavioral disorder, and mental health counselor will advise consumers/clients on a range of issues, such as those relating to alcoholism, addictions, or depression. They provide support, including for prevention, to help clients recover from addiction, modify problem behaviors, or improve mental...

  • Information Security Compliance Specialist

    6 days ago

    Suitland, United States Tactibit Technologies LLC Full time

    Tactibit Technologies provides innovative information technology, cybersecurity, and cloud support services to the Federal Government. We support some of the nation's most critical and demanding projects including satellite operations, critical infrastructure, and search and rescue. We are a diverse team of hands-on professionals dedicated to solving...

  • Senior Network Engineer

    1 week ago

    Suitland, United States Tactibit Technologies LLC Full time

    Tactibit Technologies provides innovative information technology, cybersecurity, and cloud support services to the Federal Government. We support some of the nation's most critical and demanding projects including satellite operations, critical infrastructure, and search and rescue. We are a diverse team of hands-on professionals dedicated to solving...

  • Systems Engineer

    1 week ago

    Suitland, United States Tactibit Technologies LLC Full time

    Tactibit Technologies provides innovative information technology, cybersecurity, and cloud support services to the Federal Government. We support some of the nation's most critical and demanding projects including satellite operations, critical infrastructure, and search and rescue. We are a diverse team of hands-on professionals dedicated to solving...

  • Administrative Officer

    3 days ago

    Suitland, United States TekStream Solutions Full time

    Administrative Officer Clearance:Public Trust, US Citizenship required. Location: on-site in Suitland, MD TekStream is working with a client to identify an Administrative Officer to provide support to a Federal Agency in Suitland, Maryland. This work is on-site, Monday through Friday from 8am to 5pm.Candidates must have extensive experience booking travel...

  • Automotive Service Manager-General

    6 days ago

    Suitland-Silver Hill, United States Passport Auto Group Full time

    Service Manager Every service professional at a Passport Auto Group retail center must excel in listening, communicating and working efficiently to our standards. Passport Auto Group: Family operated for more than 30 years. Very supportive and engage Service Manager, Manager, Automotive, Service, Retail

  • Administrative Officer

    5 days ago

    Suitland, United States TekStream Solutions Full time

    Administrative Officer Clearance:Public Trust, US Citizenship required.Location: on-site in Suitland, MDTekStream is working with a client to identify an Administrative Officer to provide support to a Federal Agency in Suitland, Maryland. This work is on-site, Monday through Friday from 8am to 5pm.Candidates must have extensive experience booking travel for...

  • Director, Regulatory Risk

    1 week ago

    Suitland, United States Andrews Federal Credit Union Full time

    Job DetailsJob Location Headquarters - Suitland, MD Position Type Full Time Job Category Banking Description Are you ready for an exciting career in the financial services industry? If so, Andrews Federal is the place for you! Andrews Federal is a transformative, international financial institution, proud to serve our military and communities. Our top...

  • Automotive Parts Advisor-BMW

    6 days ago

    Suitland, United States Passport Auto Full time

    Automotive Parts Advisor Parts Counterman Passport BMW This is a rare opportunity to join one of the largest BMW dealers on the east coast!! -Parts counter person needed with automotive dealership or aftermarket parts sales experience. -The Parts Counter person sells parts to all available customers, over the counter, through the shop, on the phone, or...

  • Missile Design Engineer

    1 week ago

    Suitland, United States Axient, LLC Full time

    Axient -: DEFENSE Overview: Systems Engineering Group, Inc. (SEG) a wholly owned subsidiary of Axient company is seeking a Missile Design and All-Source Flight Analysis Engineer with an understanding of 3D Solid Modeling and a TS/SCI clearance to do cutting edge advanced missile all-source analyses and reverse engineering to lead to the development of...

  • Missile Design Engineer

    3 days ago

    Suitland, United States Axient, LLC Full time

    Check out this NEW Opportunity with Axient!: Systems Engineering Group, Inc. (SEG) a wholly owned subsidiary of Axient company is seeking a Missile Design and All-Source Flight Analysis Engineer with an understanding of 3D Solid Modeling and a TS/SCI clearance to do cutting edge advanced missile all-source analyses and reverse engineering to lead to the...

  • Missile Design Engineer

    4 days ago

    Suitland, United States Axient, LLC Full time

    Axient -: DEFENSE Check out this NEW Opportunity with Axient!: Systems Engineering Group, Inc. (SEG) a wholly owned subsidiary of Axient company is seeking a Missile Design and All-Source Flight Analysis Engineer with an understanding of 3D Solid Modeling and a TS/SCI clearance to do cutting edge advanced missile all-source analyses and reverse engineering...

  • 2024-5489

    6 days ago

    Suitland, United States Axient, LLC Full time

    DEFENSESystems Engineering Group, Inc. (SEG) a wholly owned subsidiary of Axient company is seeking a Missile Design and All-Source Flight Analysis Engineer with an understanding of 3D Solid Modeling and a TS/SCI clearance to do cutting edge advanced missile all-source analyses and reverse engineering to lead to the development of official Threat Baseline...

  • 2024-5489

    5 days ago

    Suitland, United States Axient, LLC Full time

    Systems Engineering Group, Inc. (SEG) a wholly owned subsidiary of Axient company is seeking a Missile Design and All-Source Flight Analysis Engineer with an understanding of 3D Solid Modeling and a TS/SCI clearance to do cutting edge advanced missile all-source analyses and reverse engineering to lead to the development of official Threat Baseline...