Help Desk Journeyman with Security Clearance

4 weeks ago

Washington, United States Cherokee Federal Full time

Help Desk Journeyman ***This position requires an active SECRET clearance or the ability to obtain a SECRET clearance to be considered. *** Must reside in the DC, MD and VA area. Fully On-Site. The Help Desk Journeyman will perform support services such as supporting user profile, password resets, company name and address changes, and general guidance of registering with DDTC. Compensation & Benefits: Estimated Starting Salary Range for Help Desk Journeyman: $73,636.54 Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice. Help Desk Journeyman Responsibilities Include: * Performs Tier I support services such as supporting user profile, password resets, company name and address changes, and general guidance of registering with DDTC; seeking commodity jurisdiction (CJ's), advisory opinions (AO's), and determinations; and applying for export licenses and agreements. * Performs Tier I troubleshoot for existing PM/DDTC applications, provides support to internal and external users on application issues and problems, identifies system deficiencies/bugs, and recommends and develops solutions, when possible. * Provides incident point of contact for PM/DDTC application users. * Answers specific questions about DDTC regulations and procedures, and seeks guidance from licensing, agreement and registration officers regarding queries that cannot be certainly answered. * Elevates complex issues/problems to management staff or appropriate PM/DDTC department officers for resolution, as applicable. * Serves as the collection point for public comment on Federal Register notices. * Maintains detailed logs of issues and resolutions in PM/DDTC's ITSM application and uses them to improve the ITSM knowledge base. * Follows established PM/DDTC's standard operating procedures (SOP's) and SLA's and assists in the development of required document deliverables for existing applications. * Assists users with navigating around PM/DDTC applications. * Delivers consistently high levels of customer service. * Performs and verifies successful PM/DDTC data transfers to and from inter-agencies and other departments. * Works with PM/DDTC's Help Desk Manager, Network Specialists, System Engineers, IRM staff, and other department staff to troubleshoot and resolve any data transfer issues. * Ensures that PM/DDTC's Help Desk Manager is made aware of potential system problems, security issues, and/or Tier II and II user issues. * Adds feedback to PM/DDTC's IT Systems Morning Report. * Operates all office equipment including but not limited to: telephones, copy machines, fax machines, printers, and computers. * Assists Help Desk Entry Level with desktop support, as needed. * Performs other job-related duties as assigned. Help Desk Journeyman Experience, Education, Skills, Abilities requested: * Minimum 3 years IT support and/or systems help/service desk experience. * Must be a US citizen and possess or be able to obtain/maintain a SECRET clearance. * Must be a proficient user of Microsoft Office Suite programs including Word, PowerPoint, Excel, and Access, and have working knowledge of Microsoft SharePoint. * Skilled with the following tools helpful: Jira, Confluence, Windows 7/10, Chrome, Firefox, and ServiceNow. * Must be highly organized and have excellent oral and written communication skills. * Ability to handle multiple tasks simultaneously. * Skilled and proficient in working in a high-volume environment. * Must have strong problem-solving and critical thinking skills. * Ability to work positively, courteous, and professional with PM/DDTC application users and the public. * Must have the ability to find innovative ways to resolve problems. * Must have strong written and verbal skills. * Ability to effectively articulate vision and mission to management and service support staff members. * Knowledge of Agile Development Methodology. * Ability to operate all office equipment including but not limited to telephones, copy machines, fax machines, printers, and computers. * Must be able to work independently with minimal supervision. * Skilled in training end users on application functionality. * Must pass pre-employment qualifications of Cherokee Federal Company Information: Cherokee Nation 3S (CN3S)] provides support, services, and solutions to federal and commercial customers. The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills. [CN3S] is part of Cherokee Federal - a team of tribally owned federal contracting companies. For more information, visit cherokee-federal.com. #CherokeeFederal #LI List similar searchable job titles * Senior Help Desk Technician * Help Desk Specialist * Help Desk Analyst * IT Support Technician * Technical Support Specialist List Keywords * Advanced technical support * Troubleshooting expertise * Ticket resolution * Systems administration * User training and guidance Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, Accommodation request, and Presidential EO 14042 Notice.

  • Help Desk Journeyman

    6 days ago

    Washington, United States Cherokee Nation Businesses Full time

    Job DescriptionHelp Desk Journeyman ***This position requires an active SECRET clearance or the ability to obtain a SECRET clearance to be considered. *** Must reside in the DC, MD and VA area. Fully On-Site. The Help Desk Journeyman will perform support services such as supporting user profile, password resets, company name and address changes, and general...

  • Help Desk Technician

    2 weeks ago

    Washington, United States Sprezzatura Management Consulting Full time

    Job DescriptionJob DescriptionSalary: Position Description   Sprezzatura seeks a Help Desk Technician to join our expanding team. The Help Desk Technician identifies, researches, and resolves routine technical problems. Provides support to end users for basic computer, application, system, device, access, and hardware issues. Being a Help Desk Technician...

  • Help Desk Specialist with Security Clearance

    4 weeks ago

    Washington, United States Computer World Services Corp Full time

    Job Details Company Overview Computer World Services Corp (CWS) provides comprehensive Mission Critical and Enterprise Information Technology services and support to the Federal Government. CWS strives to promote a work environment where our professionals feel empowered, engaged, and part of a family. Our corporate culture embraces diversity, nurtures...

  • Journeyman Plumber with Security Clearance

    3 weeks ago

    Washington, United States AFM(Action Facilities Management, Inc) Full time

    Position Summary:The Plumber is responsible for performing all plumbing trades functions necessary to assemble, install, maintain, and repair fixtures, equipment, and systems related to the facility. This position is responsible for the preventative and reactive maintenance needs of the facility as it relates to plumbing infrastructure. The plumber will be...

  • Help Desk Support Specialist II

    5 days ago

    Washington, United States Lawelawe Management Group LLC Full time

    The Help Desk Support Specialist will provide Tier II support and assistance to customers in resolving incidents, problems, and fulfilling service requests. The Help Desk team serves as the liaison between the IT team and the user community for service requests, change requests, and service disruptions. Duties: Provide Help Desk reports on the status of all...

  • Mid-level Help Desk Support Technician with Security Clearance

    1 month ago

    Washington, United States Chenega Corporation Full time

    Summary Mid-level Help Desk Support Technician Washington, DC Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you!...

  • Mid-level Help Desk Support Technician with Security Clearance

    3 weeks ago

    Washington, United States Chenega Corporation Full time

    Summary Mid-level Help Desk Support Technician Washington, DC Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you!...

  • Journeyman Electrician

    2 weeks ago

    Seattle, Washington, United States Watson Security Full time

    Job Description Watson Security is seeking a skilled Journeyman Electrician with an E-06 Washington state license to join our dynamic team. As a key member of our security systems division, you will play a crucial role in the installation, maintenance, and troubleshooting of electrical components within security systems. Responsibilities: Install, test,...

  • Help Desk Lead

    1 week ago

    Washington, United States Belcan Full time

    Belcan Government Solutionshas a job for you Job DetailsInformation Technology Help Desk Lead Washington,DC Posted:5/1/2024 Job Description Job ID#: 18054847Job Category: Information TechnologyPosition Type: Time & MaterialsJob Summary:A Help Desk Lead job in Washington, DC (20565)is currently available through Belcan at one of our key federalclients. To be...

  • Help Desk Team Lead

    2 days ago

    Washington, United States Archimedes Global Full time

    Job DescriptionJob DescriptionArchimedes Global is currently recruiting a Help Desk Team Lead to join our team in the DC metro region. This position is telework eligible with the ability to work onsite, as required. The selected individual will be responsible for overseeing the day-to-day operations of the Help Desk team, providing technical guidance and...

  • Journeyman Marine Engineer

    4 weeks ago

    Washington, United States American Systems Corporation Full time

    Are you a Marine Engineer with experience designing auxiliary or propulsion systems for military vehicles? If so, our team in Washington, DC is looking for individuals to help support the United States Coast Guard and our Ship Design Group! As a Journeyman MarineEngineer you will: * Work within the Maritime Lifecycle Readiness Division to provide engineering...

  • Help Desk Lead

    2 weeks ago

    Washington, United States Belcan Full time

    Belcan Government Solutions has a job for you Job Details Information Technology Help Desk Lead Washington, DC Posted: 5/1/2024 Job Description Job ID#: 18054847 Job Category: Information Technology Position Type: Time & Materials Job Summary: A Help Desk Lead job in Washington, DC (20565)is currently available through Belcan at one of our key...

  • Journeyman Marine Propulsion Engineer

    4 weeks ago

    Washington, United States American Systems Corporation Full time

    Are you an experienced Mechanical Engineer looking to continue working in the maritime industry? If so, our USCG Ship Design team is looking for you! As a Journeyman Marine Propulsion Engineer, you will: * Join a well-established team that gives you the opportunity to grow * Maintain your secret clearance * Receive robust benefits package that includes...

  • Task Force Safe Journeyman Electrician

    20 hours ago

    Washington, United States Versar Global Solutions Full time

    Versar, Inc. will provide technical services including inspections, assessments, repairs, reports and training for facilities throughout the US Army’s Central Command Area of Responsibility (CENTCOM AOR) primarily including Kuwait, Jordan, Iraq, Qatar, and Bahrain. Services include electrical inspection and repairs of LIFE / HEALTH / SAFETY (LHS)...

  • Help Desk Specialist II with Security Clearance

    4 weeks ago

    Washington, United States System High Corporation Full time

    Description Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Performance shall include: Software installation and support of commercial...

  • Help Desk Lead

    2 weeks ago

    Washington, United States Zolon Tech Full time

    Zolon is a prime contractor with the Department of Health and Human Services (HHS) to provide Software Development, Maintenance, and Support. This is a 5-year program providing HHS with Application Development, Business Intelligence, Enterprise Resource Planning, and Infrastructure Optimization. We are looking for a Help Desk Lead to support this program. ...

  • Help Desk Lead

    14 hours ago

    Washington, United States Zolon Tech Full time

    Zolon is a prime contractor with the Department of Health and Human Services (HHS) to provide Software Development, Maintenance, and Support. This is a 5-year program providing HHS with Application Development, Business Intelligence, Enterprise Resource Planning, and Infrastructure Optimization. We are looking for a Help Desk Lead to support this program....

  • Help Desk Coordinator

    2 weeks ago

    Washington, United States Gunnison Consulting Group Inc Full time

    Job DescriptionJob DescriptionWe are seeking a motivated and customer-oriented Help Desk Coordinator to support our US Courts client.The customer is looking to consolidate and integrate existing data warehouses, data marts, and applications into an Integrated Enterprise Data Warehouse. The Help Desk Coordinator will lead help desk activities in support of...

  • Journeyman Management Analyst with Security Clearance

    20 hours ago

    Washington, United States Noblis Full time

    Responsibilities Noblis is positioned to provide a Management Analyst to decision makers in the Countering Weapons of Mass Destruction (CWMD) office under DHS to address threat anticipation, identification, and analysis support to DHS components and other decision makers. Threat understanding at its earliest point possible is critical to driving counter...

  • Journeyman Management Analyst with Security Clearance

    20 hours ago

    Washington, United States Noblis Full time

    Responsibilities Noblis is positioned to provide a Management Analyst to decision makers in the Countering Weapons of Mass Destruction (CWMD) office under DHS to address threat anticipation, identification, and analysis support to DHS components and other decision makers. Threat understanding at its earliest point possible is critical to driving counter...