Help Desk Team Lead

Archimedes Global is currently recruiting a Help Desk Team Lead to join our team in the DC metro region. This position is telework eligible with the ability to work onsite, as required. The selected individual will be responsible for overseeing the day-to-day operations of the Help Desk team, providing technical guidance and support to team members, and...

Archimedes Global is currently recruiting a Help Desk Team Lead to join our team in the DC metro region. This position is telework eligible with the ability to work onsite, as required. The selected individual will be responsible for overseeing the day-to-day operations of the Help Desk team, providing technical guidance and support to team members, and...

Zolon is a prime contractor with the Department of Health and Human Services (HHS) to provide Software Development, Maintenance, and Support. This is a 5-year program providing HHS with Application Development, Business Intelligence, Enterprise Resource Planning, and Infrastructure Optimization. We are looking for a Help Desk Lead to support this program. ...

Zolon is a prime contractor with the Department of Health and Human Services (HHS) to provide Software Development, Maintenance, and Support. This is a 5-year program providing HHS with Application Development, Business Intelligence, Enterprise Resource Planning, and Infrastructure Optimization. We are looking for a Help Desk Lead to support this program....

**Location**: Onsite Washington, DC **Responsibilities**: - This vital position is responsible for providing advanced direct support to end users onsite and remote, and tracking all Help Desk metrics every week, including new/open incidents, classification of incidents by tier and assigned group, and number of resolved instances. - Receive customer Help...

The Help Desk Manager manages and evaluates the performance of a help desk team, ensuring timely and accurate customer service. Recruit, train, and support help desk representatives and technicians. Establish customer service standards, contribute to improving customer support, and provide feedback to internal teams. The role also involves developing reports...

Job Overview: **Must be able to get a Government Clearance and pass background check.** **Responsibilities**: **Duties**: - Manage the Service **Desk** which receives an average of 20,000 annual incidents and service requests from ~2’000 **users**: - Develop and implement service **desk** policies and procedures - Staff and train service **desk** agents...

Secure our Nation, Ignite your FutureBecome an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech , you'll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and...

**Secure our Nation, Ignite your Future** Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At **ManTech,** you’ll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, **ManTech** is seeking a motivated,...

Lead Helpdesk SpecialistLocation: Onsite Washington, DCResponsibilities:This vital position is responsible for providing advanced direct support to end users onsite and remote, and tracking all Help Desk metrics every week, including new/open incidents, classification of incidents by tier and assigned group, and number of resolved instances.Receive customer...

About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our...

Lead Helpdesk SpecialistLocation: Onsite Washington, DCResponsibilities:This vital position is responsible for providing advanced direct support to end users onsite and remote, and tracking all Help Desk metrics every week, including new/open incidents, classification of incidents by tier and assigned group, and number of resolved instances.Receive customer...

GridIron IT is seeking a Junior Help Desk Analyst local to Washington, DC. US Citizen with ability to obtain Public Trust Clearance Required No more than 3 years experience in help desk settingBasic computer skills including working with MS Word, MS Excel, MS PowerPoint, Google applications (Gmail, calendar, Google Docs, Google Sites), and databasesAbility...

Overview: Smarthost Design Technologies (Smarthost) is an SBA 8(a)-certified small business renowned for providing innovative and cost-effective technology solutions to both commercial and government clients. As an ISO 9001:2002 certified leader in the industry, we offer a range of services including Project Management, Help Desk Support, Managed IT...

Secure our Nation, Ignite your FutureBecome an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.Currently, ManTech is seeking a motivated, career and...

Job Description Job Description Trillion Technology Solutions is looking to hire a proven and talented Help Desk Analyst to join one of our team. - 2-6 years of experience providing help desk support - Associate or bachelor's degree preferred - Experience with ServiceNow preferred Provide Tier 1 and Tier 2 support - All incidents escalated to Tier II must...

Full time permanent role, onsite 5 days a week in Washington DC, after a few months 1-2 days a week remote is okayThis role cannot provide sponsorship, or work C2CHelp Desk Support Manager* Looking for an experienced Help Desk Manager to support a large environment* ServiceNow experience is required, any experience with implementations/administration is a...

Full time permanent role, onsite 5 days a week in Washington DC, after a few months 1-2 days a week remote is okayThis role cannot provide sponsorship, or work C2CHelp Desk Support Manager* Looking for an experienced Help Desk Manager to support a large environment* ServiceNow experience is required, any experience with implementations/administration is a...

TechOp Solutions International, a reputable Service-Disabled Veteran-Owned Small Business that serves Federal, state, local, and private/commercial organizations in the defense and space industry, is seeking Help Desk Technicians for an upcoming contract. The Help Desk Technician is responsible for providing Tier II deskside technical, remote technical, and...

Job DescriptionJob DescriptionTechOp Solutions International, a reputable Service-Disabled Veteran-Owned Small Business that serves Federal, state, local, and private/commercial organizations in the defense and space industry, is seeking Help Desk Technicians for an upcoming contract.The Help Desk Technician is responsible for providing Tier II deskside...