Desktop Support Specialist
2 weeks ago
12+ month renewable term contact. Likely to extend multi-year/option to hire. Client: A major St. Louis based global corporation and a leader in their industry operating over 350 manufacturing facilities with annual revenue earning over $19 B and employing over 15,000.
Overview: This role provides internal end-user support for hardware, software, and networking solutions. Join a dynamic team to deliver world-class IT support services to corporate staff by means of proactive maintenance and reactive troubleshooting/problem solving.
Role:
- Provide help desk (L1) and onsite desk side (L2) support to clients working onsite and remote.
- Work assigned incidents and requests in ServiceNow while also providing support independent of a ticketing system.
- Image, configure, and deploy HP and Lenovo laptops/desktops.
- Update hardware asset records for workstations that are deployed, changed hands, or returned to stock using ServiceNow Asset Manager.
- HP printer maintenance and troubleshooting.
- Mobile device (iOS & Android) setup and troubleshooting.
- Conference room equipment support (e.g., Microsoft Teams Room, projectors, speakerphones).
- Windows 10/11 operating system troubleshooting and support (Mac OS knowledge is a plus)
- Run small-scale projects as directed.
- Participate in after-hours on-call rotation.
Qualifications:
- 5 - 7+ years’ experience providing technical support to end users in an enterprise environment.
- Provide help desk (L1) and onsite desk side (L2) support to clients working onsite and remote.
- Ability to provide white glove (high-touch) client support in a fast-paced environment.
- Self-starter that thrives in a team environment and can work independently with limited supervision.
- Knowledge of hardware break/fix.
- HP and Lenovo preferred.
- Excellent IT troubleshooting skills.
- Working knowledge of the Microsoft Office Suite (e.g., Excel, Outlook, PowerPoint, and Word) and Microsoft 365 formerly Office 365).
- Working knowledge of common enterprise tools including remote support software, VPN client. software, Microsoft
- Tools (e.g., Active Directory, PowerShell, Computer Management).
- Client-side network troubleshooting in a broad range of environments (i.e., corporate LAN/WAN, home routers, mobile broadband/WWAN/hotspots).
- Working knowledge of Microsoft 365 Enterprise applications (e.g., Power BI, Flow, PowerApps, Teams, SharePoint) is a plus.
- Proven ability to provide individual and/or group training sessions on the use of technology to non-technical people is a plus.
- Technical certifications, vocational school in technology, or courses toward/college degree in computer Science, Information Systems or related field is a plus.
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