Desktop Support Engineer
2 weeks ago
Desktop Support Engineer
- Location Woodbury, MN- 55125
- Contract : 12 months
- Role : On-site from 8-4 PM CST
- Must have: Integration of Mac based systems into a Windows based corporate environment.
- Interview: 2 rounds Video
- Start : ASAP
- Client : Large Managed IT Services firm focused on IT Infrastructure support/upgrade/maintenance
Qualifications:
- 2+ years of experience supporting hardware for all desktops and laptops. 1+ year of On-site/ Hybrid experience preferred.
- Some experience supporting Apple Mac based systems, related software, and peripherals.
- Familiarity with integration of Mac based systems into a Windows based corporate environment will be helpful.
- Experience with products such as Casper and Centrify is highly desired.
Responsibilities:
- Desktop Support is responsible for supporting the hardware of all desktops & laptops as well as the peripherals that are connected.
- In addition to the hardware, there is ownership in level 1 & 2 application support on those machines. Desktop Support is responsible for the Level 1 & 2 support on the phones & network, as well as owning support from the switch port to the desk, including the physical phones.
- The support also covers conference rooms for all of the A/V equipment, which includes projectors & video conference equipment.
- Desktop Support also engineers solutions such as image creation & distribution, testing for other support teams, testing of any technical piece that touches the desktop and responsible for picking new standards & support models.
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