Hardware Support Needed

4 weeks ago


Johnston, United States Revolution Technologies Full time

Duration: 12 Months annually renewed

Citizenship: US & ONLY

Pay: W2 Basis ONLY no C2C

Location: zip code 02919

Shift: 8 5, Mon Fri

  • Escalating break-fix issues to printer for resolution,
  • Proactively monitor Managed Output Devices,
  • Continually monitoring existing service levels
  • Performing end user training,
  • Assisting with the relocation of Managed Output Devices,
  • Consumable management
  • Manage local Consumables storage,
  • Continually monitoring existing service levels
  • Install consumable cartridges in Managed Output Devices,
  • Facilitate the LCCP box shipments back to company,
  • Management of company internal support processes as required.
  • Ability to develop and strengthen relationship with Customer
  • Assumes other special activities, responsibilities, and special projects as agreed upon
  • Work closely with Operations and Project Team s during implementation and deployment of print technology and support services, including inventory collection and management, MADC tracking, and consumables management while monitoring adherence to all SLA s
  • With Customer Operation Manager, create Implementation Procedures Manual and Escalation Process Procedures

EXPERIENCE AND BACKGROUND:

  • Experience in computer/printer maintenance support
  • Significant experience interacting with customers, including executives
  • Experience with the delivery of operations through use of technology solutions

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