CUSTOMER RELATIONSHIP MANAGER with Security Clearance

3 weeks ago


China Lake, United States NAVAIR Full time

Position Description DS-2 level duties: Service Desk · Assist with customer support requests through the Service Desk. · Process customer requests into the appropriate business tools and or team. · Assist with surge customer relationship management tasking for Business Agreements relative to induction to sustainment of any IT requirements. · Assist with low level acquisition process like bankcard, Purchase Request and admin support for task orders and contracts. · Assist with coordination of Command Enterprise License Agreements · Assist with IAM and Cyber Security Workforce program DS-3 level duties: CRM Portfolio (Developmental) · Support IT compliance for the Command via the IT approval process. · Support customer requests through the Service Desk. · Process customer requests into the appropriate business tools and or team. · Receive and process low level acquisition process like bankcard, Purchase Request and admin support of Command program DAPO roles and Department lifecycle management. · Oversight and reporting of all acquisition and Service Desk requests, ensuring execution meets requirements. · Support customer requirement meetings to onboard and architect customer solutions. · Support customer relationship portfolio management tasking to include Business Agreements relative to induction through sustainment of any IT and ELA requirements. · Support with IAM and Cyber Security Workforce program DS-4 level duties: CRM Specialist (Full Potential) · Support Acquisition & Investments requirements for the Department. · Manage the Information Technology Procurement Request Process and requirements for the Command. · Manage Command ELA program · Manage asset lifecycle for Department asset program in support of purchase, receiving, processing, tracking. · Lead operational efforts to align Department programs with Command policy and procedures. · Oversight Receive and process low level acquisition process like bankcard, Purchase Request and admin support of Command program DAPO roles. · Manage customer relationship portfolio management tasking to include Business Agreements relative to induction to sustainment of any IT requirements. · Lead customer requirement meetings to onboard and architect customer solutions. · Lead rate development and service definition for fiscal year services and agreements. · Development of business plan for service delivery approval and funding. · Operate as NMCI IAM and Cyber Security Workforce memo\form approver. · Research Acquisition options available in support of Department and Command Initiatives. Position Duties/Responsibilities N/A Minimum Salary 39,576 Maximum Salary 113,047



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