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IT - Desktop Technician II

4 months ago

Saint Paul, United States Apptad Inc Full time
Job DescriptionJob DescriptionJob Title: IT - Desktop Technician II
Job Location: USA-Eagan Schuman Campus, MN (Need locals/F2F interview)
Job Duration: Long-Term
Job Description: Summary:
  • The main function of a desktop technician is to research, design, develop, and test computer or computer-related equipment for commercial, industrial, military or scientific use.
  • A typical desktop technician is responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.
Job Responsibilities:
  • Update knowledge and skills to keep up with rapid advancements in computer technology.
  • Provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process.
  • Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.
  • Monitor functioning of equipment and make necessary modifications to ensure the system operates in conformance with specifications.
  • Analyze information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications.
Skills:
  • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
  • Basic ability to work independently and manage one's time.
  • Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.
Education/Experience:
  • Bachelor's degree in computer science or related field or equivalent training/education required.
  • 2-4 years customer service related experience required.