Desktop Support Specialist

2 weeks ago


Knoxville, United States Patriot Talent Solutions Full time

Knoxville, TN | Desktop Support Specialist | Full-time

We are actively recruiting a Desktop Support Specialist for our client in Knoxville, TN. This is a contract opportunity that will require being on-site daily. You will be responsible for troubleshooting and supporting Automated Information Systems hardware and software. Must have experience with ServiceNow or another Service Management platform as well as videoconferencing, mobile devices, telecommunication, networking and cyber security.

Due to client request, candidates must be eligible to work in the United States without sponsorship.

Responsibilities:

Work directly with customers via phone, email, chat sessions, remote connection, or in person.

Provide resolutions to customer issues/requests.

Properly escalate unresolved queries to the next level of support.

Utilize service management tools to document work notes and updates.

Follow up with customers, provide feedback and see problems/requests through to resolution.

Maintain broad knowledge of company software/hardware and procedures, and policies such as IT, HR, finance, cyber security, and technical security that impact the user work environment.

Apply technical expertise, product knowledge, and problem solving skills to drive the diagnosis and resolution of customer reported issues.

Install and configure approved software and hardware.

Coach end users on tools and equipment usage.

Troubleshoot and resolve software/hardware/connectivity problems by utilizing technical knowledge gained through course work, Internet research, contacting vendor support, and work experience.

Schedule and set up conference room equipment including audio visual teleconferencing and Skype.

Setup, configure, and troubleshoot mobile devices including tablets, mobile phones, and pagers.

Strong customer service and interpersonal communication skills.

"Equal Opportunity Employer/Veterans/Disabled"



  • Knoxville, United States TEKsystems Full time

    The day-to-day will include a mix of pulling/terminating cable, drop downs, installing/connecting IT hardware, and drilling through walls or getting up in the ceiling. Candidates must have previous experience in an install technician type role. While travel will be usually planned well in advance, there may be times where techs get less than one week notice...


  • Knoxville, United States LADGOV CORPORATION Full time

    JOB TITLE : Computer Software Specialist LOCATION : Knoxville, Tennessee DUTIES : Planning, preparing and researching lessons. Facility to include hardware, software, reliable internet, and all other technical items needed to achieve training. Must also have option for subset of students to attend remotely. Teaching general staff to use desktop programs...


  • Knoxville, United States LADGOV CORPORATION Full time

    JOB TITLE : Computer Software Specialist LOCATION : Knoxville, Tennessee DUTIES : Planning, preparing and researching lessons. Facility to include hardware, software, reliable internet, and all other technical items needed to achieve training. Must also have option for subset of students to attend remotely. Teaching general staff to use desktop programs...


  • Knoxville, United States TEKsystems Full time

    Description: Out client is looking for 2 travel technicians to grow their team. This role will work on new store buildouts, upgrades, franchise conversions, and more. It is an 75%+ travel position that may be out of town at least 3 weeks of the month, typically Monday-Friday (travel days Monday and Friday, work Tuesday-Thursday). The geographic zone is the...


  • Knoxville, United States Ladgov Corporation Full time

    Job DescriptionJob DescriptionJOB TITLE : Computer Software SpecialistLOCATION : Knoxville, Tennessee DUTIES :Planning, preparing and researching lessons.Facility to include hardware, software, reliable internet, and all other technical items needed to achieve training. Must also have option for subset of students to attend remotely. Teaching general staff...


  • Knoxville, United States Great Day Improvements: A Family of Brands Full time

    Overview Champion Window - Customer Support Specialist (on-site position) As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service. NOT a reomote position - on-site position. Pay range: $16.00 to...


  • Knoxville, United States Van-Wall Equipment, Inc. Full time

    Job Summary Provide consulting services, expertise, and training for the sale and support of solutions enabled by the John Deere Integrated Solutions strategy and other aligned technology and applications. Ensures ongoing AMS mainstreaming and works with all dealership departments to sell and support precision farming products and services. Essential...


  • Knoxville, United States Admiral Communities LLC Full time $40,000 - $48,000

    District Support Specialist - Property ManagementJob Summary:The District Support Specialist (DSS) position is a liaison between field operations and the Corporate office. The DSS is responsible for data entry and integrity of tenant and property information into the management software.The DSS works in close relation with both the COO and District Managers...


  • Knoxville, United States WMH Full time

    Job DescriptionJob DescriptionDescriptionTake Your Career to New Heights as a Service Product Support Specialist! ️Why Join Us?At WMH, we're not just a company; we're a vibrant community of honor, rewards, and limitless growth!WMH, Wheeler Material Handling, (‪www.wmhsolutions.com) is a 35+ year-old organization, a dynamic leader in the...


  • Knoxville, United States McNabb Center Full time

    EmPATH Peer Recovery Support Specialist Help Others, Make a Difference, Save a Life.Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated?You have a lot of choices in where you work...make the decision to work where you are...


  • Knoxville, United States Senior Financial Group Full time

    **Operations Support Specialist** Agent Support Knoxville, Tennessee Minimum Experience **Mid-level** NCC is searching for a problem-solving Operations Support Specialist to add to our growing team. Personal Characteristics and Competencies * someone who loves organizing and who has the highest attention to detail * a naturally strong and effective...


  • Knoxville, United States Army National Guard Full time

    Job Description Communication is the pulse of Army National Guard units, and it's up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn't miss a beat. Signal Support Systems Specialists are responsible for integrating signal systems and networks; performing signal support functions and unit-level...


  • Knoxville, United States PYA Waltman Capital LLC Full time

    Job DescriptionJob DescriptionPOSITION SUMMARY:PYA Waltman Capital, LLC is seeking a qualified Client Support Specialist candidate to join our growing team. The Client Support Specialist actively participates in the continuous improvement of the firm’s standardized processes, collaborates with teams throughout the firm, and ensures timely and accurate...


  • Knoxville, United States Army National Guard Full time

    Job Description Our organization is seeking a Signal Support Systems Specialist II to ensure the flow of communication in our military units. This role involves integrating signal systems and networks, performing signal support functions and maintenance on authorized signal equipment, and installing, operating, and maintaining radio and data distribution...


  • Knoxville, United States TVA Credit Union Full time

    ** Online Banking Support Specialist** **Job Category****:** Automated Services **Requisition Number****:** ONLIN01313 Showing 1 location **Job Details** **Description** **Our Mission is to help Members grow financially.** **Our Vision is to be Members' First Choice for all Financial Services.** We can achieve these goals through our commitment to providing...


  • Knoxville, United States PYA Waltman Capital LLC Full time

    Job DescriptionJob DescriptionPOSITION DESCRIPTION:PYA Waltman Capital, LLC is seeking qualified Financial Planning Support Specialist candidates to join our growing team. The Specialist provides organizational and analytical support to PYA Waltman Capital financial planning associates, advisors, and the Director of Financial Planning...


  • Knoxville, United States PYA Waltman Capital LLC Full time

    Job DescriptionJob DescriptionPOSITION DESCRIPTION:PYA Waltman Capital, LLC is seeking qualified Financial Planning Support Specialist candidates to join our growing team. The Specialist provides organizational and analytical support to PYA Waltman Capital financial planning associates, advisors, and the Director of Financial Planning...


  • Knoxville, Tennessee, 37912, Knox County, TN, United States Helen Ross McNabb Center Full time

    EmPATH Peer Recovery Support SpecialistHelp Others, Make a Difference, Save a Life.Do you want to make a difference in people's lives every day?Or help people navigate the tough spots in their life?And do it all while working where your hard work is appreciated?You have a lot of choices in where you work make the decision to work where you are...

  • IT Specialist

    1 week ago


    Knoxville, United States ToyotaLexus of Knoxville Full time

    Job DescriptionJob DescriptionJob Summary:The IT Specialist at Toyota/Lexus of Knoxville is a full-time individual contributor position in the Auto industry located in Knoxville, Tennessee. The IT Specialist will be responsible for providing technical support and assistance to the dealership's employees, as well as maintaining the dealership's...

  • Technology Specialist

    2 weeks ago


    Knoxville, United States Patriot Talent Solutions Full time

    Knoxville, TN | Technology Specialist | Full-timeWe are actively recruiting a Technology Specialist for our client in Knoxville, TN. This is a contract-to-hire opportunity that will require four days a week onsite in Knoxville, with one remote day a week. This is an excellent opportunity for someone with an innate interest in problem-solving who likes to...