Production Server Support

4 weeks ago


Chicago, United States Request Technology, LLC Full time

***Hybrid, 3 days onsite, 2 days remote***

***2nd shift, Tuesday – Saturday, 230pm to 11pm***

A prestigious company is looking for Associate Principal, Production Server Support. This role will be the first line of support for 24/7 coverage of Mainframe, Unix, Windows, and Networking platforms. They will monitor multiple applications and use technologies such as UC4, Applied Dynamics, Mobius, Logic Monitor, etc.

Responsibilities

  • Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms.
  • Monitor multiple applications and systems using company approved software.
  • Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.
  • Report and document any processing anomalies utilizing company approved software.
  • Maintain processing records and logs
  • Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution.
  • Perform mainframe IPL’s, and other system commands if and when required.
  • Support transmissions across SFTP/NDM.
  • Support the execution and troubleshooting of UC4 jobs.
  • Provide support for Production Installs, D/R and Industry tests.
  • Maintain all off-site storage records and shipments.
  • Rerun/Restart failed backups and perform restores when required.
  • Work scheduled overtime when needed to ensure 24 x 7 coverage.
  • Must adhere to all Production Operations policies and procedures

Qualifications

  • College degree in Computer Information Systems desired, but equivalent work experience will be considered
  • 5+ years of OS390 JCL and IBM utilities
  • 5+ years working in a multi-platform environment
  • 5+ years working knowledge of an open systems scheduling product (UC4).
  • 5+ years working knowledge of Mobius/Brio.
  • DevOps experience desired but not required.
  • Network troubleshooting.
  • UNIX knowledge.
  • UC4 Scheduler.
  • Mobius via Document Direct.
  • zOS/390 JCL, IBM utilities
  • Transmission protocols: SFTP/NDM.
  • Operating systems: Unix, Windows, zOS/390
  • Strong Desktop skills
  • Microsoft Office Suite



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