Salesforce Program Manager
2 weeks ago
Technical Program Manager - Salesforce
Job Purpose:- Innovate and evolve our existing business processes through technology. The Technical Program Manager - Salesforce will be organized, flexible, and detail oriented with a background in technical program management in areas such as Salesforce, Salesforce CPQ, product integrations, migrations, and implementations.
Key Responsibilities:-
The Technical Program Manager - Salesforce will operate in a highly cross-functional and matrixed team environment. Using expert communication and partnership skills, this role will consistently challenge the status quo and influence change.
Manage and own cross-functional products and programs execution in a matrix organization for multiple LOB s.
Develop and manage end-to-end project plans to ensure on-time delivery, provide day-to-day coordination, and quality assurance for tasks.
Document detailed requirements in the form of PRDs, Jira stories, process flows etc.
Manage product backlogs for multiple Scrum teams.
Manage the deliverables of one or more Scrum teams, either in partnership with a TPM or independently.
Collaborate with external & internal partners (Sales, Operations, Customer Experience, Product, Engineering, QA, Vendor partners, Data, Legal & Compliance, Marketing, etc) to gather, define and prioritize business requirements & objectives.
Evaluate implementation options/vendors and provide recommendations on the scope and scale of effort required to develop a solution.
Define, measure and report KPIs critical to the success of the initiatives you are responsible for
Develop and maintaining a technology project plans, outlining a project's tasks, milestone dates, status, and allocation of resources to stakeholders and other interested parties
Communicate risks, status, and timelines to partners and senior management
Experience with removing roadblocks to implement continuous improvement initiatives to increase velocity and improve quality
Establish and track data project/program milestones and deliverables for Ads aligning to OKRs
Provide program status updates & visibility in operational and executive review meetings
Assist internal and external resources in the coordination of Change Management for the project/program
Assist with other duties as needed
Job Requirements:-
7+ years of working directly with engineering teams experience
5+ years of technical product or program management experience
3+ years of software development experience
5+ years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Experience driving and delivering complex tech programs or products from inception to delivery.
Experience defining strategic direction and identifying new opportunities for impact amongst products, platforms and programs.
Knowledge of user needs, gathering requirements, and defining scope.
Ability to manage and thrive on a very fast moving environment
Design and run effective program-level meetings to communicate status and coordinate efforts;
Conduct retrospectives on completed projects to support process, policy and tool-set improvements;
A broad, enterprise-wide view of the business and a solid understanding of business processes and capabilities, enabling technologies, and business outcomes
Deep Understanding of Salesforce ecosystem
Strong understanding of business operations and IT functions in enterprise software / SaaS product companies
Experience working with large data volumes and data migrations across multiple tools and systems
Understanding of Salesforce data structures, data modeling and database schema.
Experience modeling & visualizing business processes using a variety of tools and techniques to mature the business architecture posture
Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
Comfort and ability to thrive in a fast-paced environment
Proactive risk management and mitigation
Proven ability to take ownership and responsibilities of projects and ensure their success
Be comfortable in ambiguous environments with the ability to provide leadership when needed
Proficiency communicating with end users and C Level executives
Familiarity with Jira and Confluence.
Bonus Points:
Familiarity with any of the following would be an added advantage: CPQ applications (Salesforce CPQ, Vlocity).
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across multiple portfolios, cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Agile scrum master certification
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