Salesforce Business Systems Analyst

2 weeks ago


Sunnyvale, United States TalentBurst, an Inc 5000 company Full time

Job Title: Salesforce Business Systems Analyst (Service Cloud)

Job Duration: 1 year contract

Job Location: Sunnyvale, CA - Fully Onsite

2 Rounds of zoom ( 2 panel)


Must have:

Salesforce Field Service and/or Service Cloud hands on Configuration experience,

4-6 years minimum desirable.

Experience with ServiceMax Asset 360 highly preferred.


Responsibilities:

• Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.com and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support.

• Engage with the existing SFDC Center of Excellence to represent projects and enhancements affects the Service Organization.

• Work with existing SFDC Architects to implement SFDC Service functionality.

• Interface on a day to day basis with other analysts, business users, super users and IT team members to support business operations and drive change management

• Perform configuration /system changes to meet business requirements as needed.

• Ensure proper level of testing and documentation is completed for all work.

• Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects.



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