Billing Customer Service Representative

2 weeks ago

Richmond, United States TEKsystems Full time

Description:

• Answer incoming telephone calls and initiate outbound calls to customers (60% of the day on the phone)

• Update payment methods on customers accounts

• Process payments and refunds while on the phone

• Initiate outbound calls to collect payments (soft collections on recently past due, max of 2 months overdue, later accounts are sent to a 3rd party collections)

Qualifications:

  • Experience 6 months minimum experience in customer service- telephone answering skills preferred.
  • Must have experience multi tasking (using computers while talking to customers)

Schedule: Will be either 7am-3:30pm Mon-Fri or 8am-4:30pm

Pay: $20

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k)

Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life

Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health

Spending Account (HSA) 

§  Transportation benefits 

§  Employee

Assistance Program 

§  Time

Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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