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Member Services Representative
2 months ago
Description:
Honda Federal Credit Union is looking to add to their Member Services team at their Marysville, OH location. These representatives will be assisting members with their digital banking services which include but not limited to; basic transactions, help logging on and resetting passwords, setting up new accounts, taking loan applications, and IRA accounts. Team members will be required to exemplify strong verbal and written communication skills during their interactions. HFCU has the ability to route types of calls per various queues therefore new hires will take the most basic calls and then be trained and slowly integrated into the additional queues to field more complex calls (loan applications/IRA accounts). A normal day is 60-80 inbound calls with an average 7 min talk time. HFCU cares more about the quality of interaction and helping the member so they don't have to call back again. There will be 5 weeks of training at 17655 Echo Dr, Marysville, OH 43040 (HFCU Marysville Branch) before being moved to the "team" that sits out on the Honda Campus at 19775 St. Rt. 739 | Marysville, OH 43040. Training is 8-430 but will occasionally be 730-4. Candidates must be willing to work as early as 8am and as late as 6pm They will be put on a shift after training that falls within those hours and it could/will change monthly (based on calendar month). The schedule for the following month is posted at least 2 weeks in advance and the shift schedules are 8-430, 830-5, 9-530, and 930-6. They have the ability to switch shifts with coworkers but they MUST be able and willing to work all 4 of these shift options. Immediately after training they will work 830-5 as that is the managers (Jill) shift. Candidates should be prepared that these are 2 year long CONTRACT roles. If HFCU has a full time opening come available they will consider their contingent workers first but nothing can be promised regarding timeline or certainty of a full time opportunity.
Skills:
banking customer service, customer support, inbound call, call center, data entry, troubleshooting, Customer service, Customer service call center, Banking, microsoft office
Top Skills Details:
banking customer service,customer support,inbound call,call center,data entry,troubleshooting
Additional Skills & Qualifications:
MUST: -Call center or member services experience (could consider very strong candidate with only face to face CS experience) -Professional communication skills -Ability to multitask -Ability to work any shift between 8am and 6pm -Ability to work ON SITE every day PLUS: -Banking experience -Experience navigating multiple systems
Experience Level:
Entry Level
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
