Member Engagement Representative

5 months ago

Marysville, United States CareerBuilder Full time

Description

The YMCA of Snohomish County provides jobs and careers with a cause. Every day, the Y makes a lasting impression in our communities through youth development, healthy living and social responsibility. Our unique work environment constantly changes to adapt to the needs of our communities. We are a non-profit, in the people business. This means that we help members meet a fitness or ability goal, see that children thrive in our child care programs, encourage family togetherness, and give youth an opportunity to learn life skills through water safety, sports, and teen programming.

Position Summary:

Deliver quality service to our diverse members, guests, and program participants. Respond to member and guest needs, promote memberships and programs, maintain cleanliness and organization of the Welcome Center and other areas of the facility.

Job Duties/Responsibilities:
Provide quality service to members, guests, and program participants in the branch and on the phone, contributing to member engagement and retention
Entry level sales - follow sales cycle (introduction/probing/close)
Address and resolve membership concerns
Apply all YMCA policies, practices and procedures ensuring a positive member experience
Respond to emergency situations
Hand out and launder towels, monitor the locker rooms and adhere to other safety guidelines
Perform other duties as assigned
Qualifications:

Minimum age 18
Strong interpersonal and problem solving skills
Basic computer skills/knowledge required
Fluency in second language desired
Y Culture:

Build relationships with a diverse membership base in culturally responsive ways, connect members with one another and to the YMCA
Exhibit Caring, Honesty, Respect and Responsibility
Complete required training and certifications within established guidelines
Arrive on time ready for shift, clock in/out within timekeeping system
Embrace

Leader Core Competencies:

Mission Advancement:

Accepts and demonstrates the Y's values
Demonstrates a desire to serve others and fulfill community needs
Recruits volunteers and builds effective, supportive working relationships with them
Supports fundraising
Collaboration:

Works effectively with people of different backgrounds, abilities, opinion, and perceptions
Builds rapport and relates well to others
Seeks first to understand the other person's point of view and remains calm in challenging situations
Listens for understanding and meaning; speaks and writes effectively
Takes initiative to assist in developing others
Operational Effectiveness:

Makes sound judgments, and transfers learning from one situation to another
Embraces new approaches and discovers ideas to create a better member experience
Establishes goals, clarifies tasks, plans work, and actively participates in meetings
Follows budgeting policies and procedures, and reports all financial irregularities immediately
Strives to meet or exceed goals and deliver a high-value experience for members
Personal Growth:

Pursues self-development that enhances job performance
Demonstrates an openness to change and seeks opportunities in the change process
Accurately assesses personal feelings, strengths, and limitations and how they impact relationships
Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-the-date knowledge and skills in technology

Job descriptions represent a general outline of job duties, functions and qualifications. They are not intended to be comprehensive in nature. In addition, jobs evolve over time and therefore their description may not reflect the precise nature of the position at a given point in time.

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