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Communications Operator, Full-Time, Onsite at CMHS

2 months ago

Ventura, United States Guidehouse Full time

Job Family:

Admitting Representative


Travel Required:

None


Clearance Required:

None

What You Will Do:

The Communications Operator is responsible for managing all incoming and outgoing calls received by the main switchboard/Private Branch Exchange

  • Handles basic questions about the business, including hours of operation, directions, and contacts; coordinates emergency codes and disaster control procedures

  • Monitors and updates patient status changes in EM

  • Assists with the registrations of patients as needed

  • Must be able to use overhead paging system to communicate information and locate hospital personnel

  • Coordinates emergency codes and disaster control procedures.

  • Monitors the temperature, humidity, and pressure of various hospital equipment

  • Serves as a mentor to new associates and assists in new employee orientation

  • Critical thinking, sound judgment, and strong problem-solving skills

  • Ability to function independently and manage own time and work tasks

  • Team oriented, open-minded, flexible, and willing to learn.

  • Performs other duties as assigned


    What You Will Need:

  • High School graduate or equivalent (GED)

  • 1 year of experience in Customer Service or Call Center

  • What Would Be Nice To Have:

  • Excellent communication and outstanding customer service and listening skills.

  • Bilingual in Spanish

This is an overnight shift, hours are 2200-0630A.

The annual salary range for this position is $37,600.00-$56,400.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.


What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

  • Medical, Rx, Dental & Vision Insurance

  • Personal and Family Sick Time & Company Paid Holidays

  • Position may be eligible for a discretionary variable incentive bonus

  • Parental Leave

  • 401(k) Retirement Plan

  • Basic Life & Supplemental Life

  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

  • Short-Term & Long-Term Disability

  • Tuition Reimbursement, Personal Development & Learning Opportunities

  • Skills Development & Certifications

  • Employee Referral Program

  • Corporate Sponsored Events & Community Outreach

  • Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.


Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.


If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.


Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.