Hospital Consulting Engagement Lead

2 months ago

Westbrook, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.


The Clinical Consulting Engagement Lead will be a part of a team responsible for the implementation and long-term management of clinical solutions for a strategic healthcare system client engagement. Our clients seek transformational solutions to managing health system clinical operations to reduce cost of care, improve quality and patient outcomes, and bring innovative solutions to solve complex problems. This individual will be responsible to help drive and deliver care outcomes for this strategic Optum client. The ideal candidate must be passionate about improving care delivery, effective at working in a fast-paced, high energy environment and confident in their interactions with senior leaders (C-suite), providers, and business partners.


Primary Responsibilities:

  • Provide day to day engagement oversight to ensure delivery excellence, including presenting executive level reports and dashboards for demonstrating outcomes
  • Ensure that client expectations and contract deliverables are met during the strategic client engagement
  • Provide clinical subject matter expertise to support teams that have an initiative to drive financial and quality outcomes 
  • Structure complex acute and post-acute care delivery challenges into frameworks that can be analyzed and solved, and coordinate integration of Optum solutions across the continuum of care into client partnerships
  • Lead and participate in assessment activities to establish scope of Optum engagement to address health system clinical operations opportunities while implementing Optum solutions
  • Oversee and manage Optum Advisory team members either directly or through a matrixed, client-based environment
  • Identify and support the junior consulting team in professional development opportunities
  • Understanding of customer satisfaction and service recovery principals


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 7+ years professional leadership experience in hospital/health system clinical operations
  • 5+ years of experience working in a highly matrixed and complex healthcare organization
  • 5+ years of experience developing and implementing hospital/health system operating plans, analyzing financial and quality data
  • 5+ years of clinical consulting experience across multiple clinical and cost improvement-related areas (Experience in hospital-based management and/or clinical transformation consulting engagements resulting in significant recurring financial benefit)
  • 2+ years of experience in change management and performance improvement methodology
  • Proficient ability to use Microsoft products, develop and deliver presentations
  • Willing and able to be onsite in Maine, Monday - Friday,  (3) weeks per month and depending on client needs 


Preferred Qualifications:

  • Registered Nurse with current/active license in state of residence
  • 7+ years of foundational understanding of health systems / provider organizations
  • Proven ability to provide valuable insights and logical explanations when faced with difficult questions

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $122,100 to $234,700 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.  

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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