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Sr Tech Support Analyst, Azure Cloud Engineering

1 month ago


Hopkins, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.   

Primary Responsibilities:

  • Solution new Cloud approaches to events that surface to improve the operations of Cloud Infrastructure
  • Review, improve and approve architectural modifications to existing Cloud Infrastructure through formal change management processes
  • Installation and configuration of application components of solutions
  • Serve as a key resource on complex and/or critical issues related to application and server performance
  • Expert in Windows Server 2019, Windows Desktop, Red hat Linux and Oracle Linux operating systems
  • Manage all scheduled maintenance across all servers, in support of service level agreements
  • Experience with both SharePoint and VMWare 
  • Submission of change control for all scheduled maintenance
  • Responsible or solid working knowledge of security compliance according to State and Federal security policies and regulations. This includes the support of centralized logging capabilities, the provisioning of tight controls over access to all servers and accountability for remediation of ongoing penetration test findings
  • Validation and support of disaster recovery plan for all server and application components of OSGS State contracts

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Undergraduate degree or 4+ years of equivalent experience
  • 3+ years System Administration experience with Windows and Unix
  • 2+ years Azure Administration experience
  • 2+ years of understanding of Linux systems administration, maintenance and security
  • 2+ years of understanding of Windows systems administration, maintenance and security
  • 2+ years of general auditing/troubleshooting experience on all levels (network, Linux, software, hardware)
  • 1+ years of experience with key Azure services, including Jenkins, Terraform, Github, Azure Web Services, Kubernetes, Azure Devops

Preferred Qualifications:

  • Experience managing high availability virtual environments utilizing VMWare
  • Experience with and willingness to support 24x7 production environments
  • Knowledge of Network Administration (Firewall, ACLs/NAT, design, upgrades, security)
  • Working knowledge of scripting and automation tools like Python/Shell/Perl
  • Understanding of TCP/IP and networking fundamentals
  • Day-to-day troubleshooting of application and database connectivity problems
  • Proactive application monitoring and trouble resolution
  • Report writing in support of service level agreement reporting requirements
  • Process and procedure documentation for contractual required documentation, including an operations manual for ongoing support of the environment

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.  

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.     

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.