Bilingual Spanish Member Experience Associate
2 months ago
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits Medical, Dental, Vision, wellness program and more
- Paid Holidays
- Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
- Collaborative Environment AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
.
Summary
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service and meeting needs and expectations to those that visit or call our branches. Member Experience Associates must have strong customer service orientation, possess active listening skills to identify unmet Member needs and have the ability to become an expert on multiple product lines, services and learn how to use custom software applications.
This is a full-time, onsite, 5 day a week position @ AAA Capitola/Santa Cruz which includes working two (2) Saturdays a month. This Team Member will be responsible for AAA Smart Home sales, DMV services and greeting/floor leading and may help out at other branches in the area.
Essential Functions
Performs fundamental customer interactions that include member services and product sales; Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance including, but not limited to:
Member Experience
Member Services
Concierge
DMV
Auto Travel
Unlicensed Insurance Services
Smart Home Security
Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.
Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership. Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs.
Knowledge/Skills/Abilities
Customer Service: Demonstrates professional and friendly attitude, provides problem solving resolution; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.
Sales: Active listener, critical and adaptable thinker, strong communicator, insightful emotional intelligence
Technical: Must be proficient with multiple computer systems and applications. Strong knowledge of all AAA products, services, and operations and must demonstrate fiduciary accountability.
Operational Excellence: Ability and aptitude to ensure process implementation and standard operating procedures, implementation of efficiencies to ensure end to end flow meet objectives; engage in daily activities to meet larger purpose and goals.
Education & Experience / Licenses & Certification
Minimum Qualifications
High School Diploma/GED
1-3 years of work experience with a preference for sales or customer service-focused positions including work in sales, hospitality, insurance, retail, service industry, call centers, or fast paced office environments
Drive for Results - Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement
Communicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Teamwork - Develop quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First
Bilingual Spanish speaking skills REQUIRED
Preferred Qualifications
Experience working with sales and service standards and goals or thresholds
Work Environment/Physical Requirements
This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spend using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extending periods of time may be required. Approximately 50-80 percent of time spent on the job involves of a personal computer.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area.
Must be flexible with work shifts. Must be able to work Saturdays.
#MEL
#MEA
#LI-ML1
-
Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $270 - $3,500 annually in incentives, contingent on performance.-
Bilingual Spanish Member Experience Associate
4 weeks ago
Watsonville, United States AAA Northern California, Nevada & Utah Full timeJOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work For Us?Great Pay - opportunity to participate in AAA...
-
Enrollment Service Representative
1 week ago
Watsonville, United States TEEMA Full timeJob DescriptionJob DescriptionEmployees must be fluent in Spanish and English. JOB RESPONSIBILITIES:1. Conducts face-to-face outreach and enrollment broker services to beneficiaries in a group and individual presentations.2. Presents Managed Care Options to beneficiaries and assists them in using their health careplans.3. Assists beneficiaries in the...
-
Enrollment Service Representative
1 week ago
Watsonville, United States TEEMA Full timeJob DescriptionJob DescriptionEmployees must be fluent in Spanish and English. JOB RESPONSIBILITIES:1. Conducts face-to-face outreach and enrollment broker services to beneficiaries in a group and individual presentations.2. Presents Managed Care Options to beneficiaries and assists them in using their health careplans.3. Assists beneficiaries in the...
-
Enrollment Service Representative
3 weeks ago
Watsonville, United States TEEMA Full time $20Job DescriptionJob DescriptionEmployees must be fluent in Spanish and English. JOB RESPONSIBILITIES:1. Conducts face-to-face outreach and enrollment broker services to beneficiaries in a group and individual presentations.2. Presents Managed Care Options to beneficiaries and assists them in using their health careplans.3. Assists beneficiaries in the...
-
Bilingual Retail Sales Associate
6 days ago
Watsonville, California, United States Spectrum Full timeAbout the RoleWe are seeking a highly motivated and results-driven Bilingual Sales Representative to join our team at Spectrum Communications. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth in the wireless and entertainment technology space.Key ResponsibilitiesMeet or exceed...
-
Bilingual Staffing Coordinator
2 months ago
Watsonville, United States FullSteam Full timeJob DescriptionJob DescriptionFull Steam Staffing is hiring a Bilingual Staffing Coordinator in Watsonville, CA! Contact us for more information.Job Purpose: The Staffing Coordinator achieves staffing objectives by recruiting, screening, evaluating and on-boarding qualified job candidates for specific job descriptions based on the client...
-
Bilingual Administrative Assistant
3 weeks ago
Watsonville, United States Manpower Full timeJob DescriptionJob DescriptionMust be Bilingual- Spanish and EnglishFull time$17 an hourJOB RESPONSIBILITIES:1. Conducts face-to-face outreach and enrollment broker services to beneficiaries in a groupand individual presentations.2. Presents Managed Care Options to beneficiaries and assists them in using their health care plans.3. Assists beneficiaries in...
-
Bilingual Administrative Assistant
3 weeks ago
Watsonville, United States Manpower Full timeMust be Bilingual- Spanish and English Full time $17 an hour JOB RESPONSIBILITIES: 1. Conducts face-to-face outreach and enrollment broker services to beneficiaries in a group and individual presentations. 2. Presents Managed Care Options to beneficiaries and assists them in using their health care plans. 3. Assists beneficiaries in the...
-
Program Manager I: Active Transportation
7 days ago
Watsonville, United States Ecology Action Full timeJob DescriptionJob DescriptionJoin Our TeamAre you passionate about promoting active and sustainable transportation? Join Ecology Action's Community Programs team as a Program Manager and help us educate, encourage, and empower communities to choose healthier and more sustainable ways to travel.About Ecology ActionEcology Action is dedicated to fostering...
-
Lead Care Manager
1 month ago
Watsonville, United States Serene Health Full timeJob DescriptionJob DescriptionEmpowering Wellness, Transforming LivesOptima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, A Positive Choice, and PsycHealth, our mission is to provide comprehensive support and care that not only addresses immediate concerns...
-
Insurance Account Representative
3 months ago
Watsonville, United States Fernando Lopez - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:Bonus based on performanceCompany partiesCompetitive salaryFlexible scheduleOpportunity for advancementPaid time offRole Description: Are you looking for a full-time job that provides meaningful work and competitive compensation? Do you want to work with someone who will help you achieve your goals? Well, you're in...
-
Bilingual Sales Representative
6 days ago
Watsonville, California, United States RSR - Frontier Full timeJob SummaryWe are seeking a highly motivated and results-driven Bilingual Sales Representative to join our Consumer Direct Sales organization. As a key member of our team, you will be responsible for acquiring new residential customers through door-to-door solicitation, outbound calling, and lead follow-up.Key ResponsibilitiesProspect and acquire new...
-
Insurance Account Representative
3 months ago
Watsonville, United States Fernando Lopez - State Farm Agent Full timeBenefits: Bonus based on performance Company parties Competitive salary Flexible schedule Opportunity for advancement Paid time off Role Description: Are you looking for a full-time job that provides meaningful work and competitive compensation? Do you want to work with someone who will help you achieve your goals? Well,...
-
Customer Engagement Specialist
2 weeks ago
Watsonville, California, United States AAA Northern California, Nevada & Utah Full timePosition OverviewThe role of the Member Experience Associate is pivotal in delivering exceptional service and value to our Members. This position is focused on fostering genuine connections, understanding individual needs, and providing tailored solutions to enhance the overall member experience.Why Choose AAA?Competitive Compensation - Participate in our...
-
Customer Service and Sales Representative
2 weeks ago
Watsonville, California, United States AAA Northern California, Nevada & Utah Full timePosition OverviewThe role of the Member Experience Associate is pivotal in delivering exceptional service and value to our Members. This position is centered around providing genuine care and personal service to meet the needs and expectations of those who engage with our branches.Why Choose AAA?Competitive Compensation - Eligible for participation in AAA's...
-
Customer Engagement Specialist
2 weeks ago
Watsonville, California, United States AAA Northern California, Nevada & Utah Full timePosition OverviewThe role of the Member Experience Associate is pivotal in delivering exceptional service and value to our Members. This position emphasizes genuine care, personalized service, and fulfilling the needs and expectations of those who engage with our branches.Why Choose AAA?Competitive Compensation - Participate in our discretionary annual...
-
Customer Engagement Specialist
2 weeks ago
Watsonville, California, United States AAA Northern California, Nevada & Utah Full timePosition OverviewThe role of the Member Experience Associate is pivotal in delivering exceptional service and value to our Members. This position is centered around genuine care, personalized service, and meeting the diverse needs of those who engage with our branches.Why Choose AAA?Competitive Compensation - Participate in AAA's discretionary annual...
-
Bilingual Outside Sales Representative
6 days ago
Watsonville, California, United States RSR - Frontier Full timeAbout the RoleWe are seeking a highly motivated and results-driven Bilingual Outside Sales Representative to join our Consumer Direct Sales organization. As a key member of our team, you will play a critical role in connecting communities to our cutting-edge fiber technology.Key ResponsibilitiesAcquire new residential customers through door-to-door...
-
Senior Financial Analyst
1 day ago
Watsonville, California, United States Slingshot Connections Full timeKey Responsibilities: Oversee and guide team performance, ensuring effective job execution and cross-training opportunities. Collaborate with the Controller during the monthly financial close process, generating associated financial and operational reports, as well as participating in the annual budget assessment. Engage with various departments to verify...
-
Insurance Account Specialist
6 hours ago
Watsonville, California, United States Fernando Lopez - State Farm Agent Full timeInsurance Account Representative Job Description **About Us** Fernando Lopez - State Farm Agent is a growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun and energetic environment that is an enjoyable place to work. **Job Summary** We are seeking an organized and efficient specialist to join our...