IT Support Mac Technician

2 weeks ago

Scottsdale, United States TEKsystems Full time

Description:

Where you can make an impact:

Be our internal IT ‘go-to’ for help desk and desktop support spanning - hardware/software and network troubleshooting

Basic knowledge in server computing, networking, phone setup/support, and business applications

Take ownership of new hire onboarding, from creating accounts to handing over the equipment

Escalate technical issues and coordinates with information technology staff to resolve problems and provide solutions

Develop and enforce security best-practices

Coordinate with external vendors to get equipment serviced

Provide a high degree of professionalism, end-user satisfaction, and willingness to collaborate

Your Experience:

Excellent customer service skills

macOS, iOS, and Windows troubleshooting skills

Experience supporting Zoom and Zoom Rooms

Ability to handle hardware and software tasks around refreshes and on/off-boards by coordinating with the appropriate teams and hiring managers

Experience managing a ticket queue, maintaining SLAs and best practices for proper ticket handling

Familiarity with creation and updating Help Desk runbooks

Someone who ensures process, policy, and tools provide an excellent end-user experience -- be an advocate for the end-user

Can coordinate and run AV events

Proactively manages IT inventory of laptops, accessories, and software licenses

Experienced with user management in Jamf, Okta, Google, Active Directory, BetterCloud, and other SaaS apps

Nice to have:

Apple Certified Support Professional

Okta Certified Professional

Jamf Certified Tech

Jira Administrator Certification

Jira Service Desk Administrator Certification

Skills:

okta, gmail, macos, jamf, Customer service, google suite, Windows, Imaging, mac, troubleshooting, desktop support, saas

Top Skills Details:

okta,gmail,macos,jamf,Customer service,google suite,Windows,Imaging

Additional Skills & Qualifications:

• Primarily Mac environment, some windows

• Saas Apps - OKTA, DUO, Slack, JIRA, JAMF, Kandji (they aren't going to administer OKTA, but need to know how it works).

• JIRA Service Desk (ticketing system)

Experience Level:

Intermediate Level

o    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health Spending Account (HSA) 

§  Transportation benefits 

§  Employee Assistance Program 

§  Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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