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Mac Systems Support Specialist/Admin

2 months ago

Scottsdale, United States TEKsystems Full time

We are looking for a Mac Systems Support Specialists/Admin for the Scottsdale area supporting one of our large enterprise companies.

Top Skills' Details

  1. 4+ years of Mac Desktop Support Troubleshooting

  2. Saas Application support: Okta (or another SSO), Slack, Zoom, Jira, JAMF/Kandji

  3. G-suite experience

Job Description:

  • Be our internal IT ‘go-to’ for help desk and desktop support spanning - hardware/software and network troubleshooting

  • Basic knowledge in server computing, networking, phone setup/support, and business applications

  • Take ownership of new hire onboarding, from creating accounts to handing over the equipment

  • Escalate technical issues and coordinates with information technology staff to resolve problems and provide solutions

  • Develop and enforce security best-practices

  • Coordinate with external vendors to get equipment serviced

  • Provide a high degree of professionalism, end-user satisfaction, and willingness to collaborate

Your Experience:

  • Excellent customer service skills

  • macOS, iOS, and Windows troubleshooting skills

  • Experience supporting Zoom and Zoom Rooms

  • Ability to handle hardware and software tasks around refreshes and on/off-boards by coordinating with the appropriate teams and hiring managers

  • Experience managing a ticket queue, maintaining SLAs and best practices for proper ticket handling

  • Familiarity with creation and updating Help Desk runbooks

  • Someone who ensures process, policy, and tools provide an excellent end-user experience -- be an advocate for the end-user

  • Can coordinate and run AV events

  • Proactively manages IT inventory of laptops, accessories, and software licenses

  • Experienced with user management in Jamf, Okta, Google, Active Directory, BetterCloud, and other SaaS apps

Nice to have:

  • Apple Certified Support Professional

  • Okta Certified Professional

  • Jamf Certified Tech

  • Jira Administrator Certification

  • Jira Service Desk Administrator Certification

Skills:

okta, gmail, macos, jamf, Customer service, google suite, Windows, Imaging, mac, troubleshooting, desktop support, saas

Additional Skills & Qualifications:

• Primarily Mac environment, some windows

• Saas Apps - OKTA, DUO, Slack, JIRA, JAMF, Kandji (they aren't going to administer OKTA, but need to know how it works).

• JIRA Service Desk (ticketing system)

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.