Customer Service Representative
2 weeks ago
We are seeking a dedicated Customer Service Representative to join our team on a hybrid schedule. The ideal candidate will work onsite on Tuesday, Thursday, and Friday, and work from home on Monday and Wednesday. Candidates must be committed to this schedule. The role involves assisting with multiple projects, handling inbound phone calls from homeowners, managing data within our company portal, and regular communication with team members and other departments.
Essential Skills- Experience with SAP, MS Teams, MS Office, and MS Outlook
- Ability to handle inbound and outbound calls effectively
- Strong data management and entry skills
- Customer service mindset with excellent communication skills
- Experience in order processing and case investigation
- Attention to detail and accuracy
- Ability to work independently and manage own desk
- Ability to adhere to a strict schedule
- Experience with Home Depot, Menards, or similar companies
- Background in warranty or claims processing
- Experience in shipping systems or freight carriers
- Call center background
- Excel skills
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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