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Customer Service Representative

3 months ago

Wixom, United States GreatStaff Full time $18 - $19
Job DescriptionJob Description

We are currently seeking a Customer Service Representative in Wixom, MI

Job Summary:
The Customer Service Representative is responsible for supporting distributors and end users regarding software support and data subscriptions while being a company representative and liaison for distributors and end users.

IN-OFFICE POSITION

Hours: Monday – Friday 8:00 am to 5:00 PM

Pay: $18.00 - $19.00/HR. DOE Weekly Pay

Position: Full-time, Temp-to-hire opportunity

Duties and Responsibilities:

  • First-line support for immediate phone and email response through Fresh Desk ticketing software
  • Audit equipment registrations for accuracy of information in preparation for payment to distributors
  • Generate and provide lock-up codes, including confirming successful access by customers
  • Support Accounting Department with processing data payments, as needed
  • Support customer relations
  • Perform other duties or functions as requested by the Software Support/Data Department Supervisor or other authorized personnel

Qualifications and Requirements:

  • High School Diploma
  • Minimum 3 years of Customer Support experience
  • Must be proficient with Computers, Microsoft Software
  • ERP and ticketing system experience. Salesforce / Freshdesk / LN experience a plus
  • Strong data entry skills
  • Strong verbal and written communication skills
  • Time management and a strong sense of urgency
  • Reliable transportation
  • Organizational skills
  • Ability to adapt to a fast-paced environment
Company DescriptionFor over 15 years, GreatStaff has specialized in matching qualified candidates with selective clients nationwide in many diverse fields. Through our hiring process, we are dedicated to advancing candidates to the next level in their career path.Company DescriptionFor over 15 years, GreatStaff has specialized in matching qualified candidates with selective clients nationwide in many diverse fields. Through our hiring process, we are dedicated to advancing candidates to the next level in their career path.