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Customer Service

2 months ago

Wixom, United States Michigan Staffing Full time $18 - $20
Job DescriptionJob Description

Hours: Monday – Friday 8:00am to 5:00PM

Pay: $18.00 - $19.00/HR. DOE

Position: Full time, Temp-to-hire opportunity

Benefits: Effective day 1 and 100% of medical, dental, vision, LTD, and STD benefits are paid for by company. (Once hired on)

Location: Wixom, MI

Job Summary:  The Support Representative is responsible for supporting distributors and end users regarding software support and data subscriptions while being a company representative and liaison for both distributors and end users.

Duties and Responsibilities:

·       First line support for immediate phone and email response through Fresh Desk ticketing software

·       Audit equipment registrations for accuracy of information in preparation for payment to distributors

·       Generate and provide lock-up codes, including confirming successful access by customers

·       Support Accounting Department with processing data payments, as needed

·       Support customer relations

·       Perform other duties or functions as requested by the Software Support/Data Department Supervisor or other authorized personnel

Qualifications and Requirements:

·       High School Diploma

·       Minimum 3 years of Customer Support experience

·       Must be proficient with Computers, Microsoft Software

·       ERP and ticketing system experience.  Salesforce / Freshdesk / LN experience

·       Strong data entry skills

·       Strong verbal and written communication skills

·       Time management and strong sense of urgency

·       Reliable transportation

·       Organizational skills

·       Ability to adapt in a fast-paced environment