Clerical Associate
1 week ago
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Work Shifts
8:00 A.M - 4:00 P.M
Job Description
Purpose:
A member of the Revenue Cycle process, the Outpatient Financial Counselor's primary responsibility is to work with patients and families with outpatient services to identify and obtain coverage for uninsured or under insured patients. Key roles include interviewing patients and families to determine coverage eligibility, submitting applications for insurance coverage, and following-up on applications through resolution.
Specific Duties and Responsibilities:
The Clerical Associate IV is charged with and responsible for:
• Responsible for screening uninsured or underinsured outpatients to identify insurance coverage or enrollment eligibility. Screenings most often occur as walk in or scheduled appointments with the patients.
• Assist outpatients that do not qualify for enrollment with charity care programs.
• Ensure all documentation is complete and submitted for program applications.
• Scan patient ID, insurance card(s), referral forms (if applicable) and consent forms obtained from the patient into document imaging system.
• Follow-up on status of applications until a coverage determination is made.
• Complete notification, verification, and authorization for scheduled and non-scheduled visits, as assigned. Contact insurance payers to secure authorizations for required services, and verify coverage and benefits.
• Work Day Shift & rotating Saturdays Document patient information clearly and completely in the Health Information System (HIS)
• Perform all other duties, assigned by the Patient Access Manager.
Minimum Qualifications
1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.
Department Preferences
• Prior EPIC H2O Registration, Billing and Collections and/or Financial Counseling experience.
• Valid Certified Application Counselor Certification (CAC) preferred.
• Excellent Customer Service skills required i.e. ICARE, communication and problem solving.
If you wish to apply for this position, please apply online by clicking the "Apply Now" button.
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
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