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Program Quality Specialist

2 months ago

Wayne, United States ALTEN Technology USA Full time

We’re ALTEN Technology USA, an engineering company that provides solutions for engineering, technology, and product development projects. For decades, we’ve been helping our clients develop products that are changing the world, whether that’s by shaping the future of space exploration, saving lives with medical devices that set a new standard of care, or creating the fully autonomous electric taxi of tomorrow. Our team of more than 600 people works across industries including aerospace, medical devices and life sciences, unmanned systems and robotics, automotive OEM and tier 1 suppliers, commercial vehicle, electric vehicles, rail, and more. Our offices across the US have different industry focuses and engage with our clients in different ways, ranging from working on-site at client facilities to performing product development at our delivery centers.


ALTEN Group, our parent company, has been a leader in engineering and information technology for more than 30 years. ALTEN Group operates in 30 countries across Europe, North America, Asia, Africa and the Middle East and employs more than 36,000 people, 88% of whom are engineers. The company covers the whole development cycle and offers a choice of service levels, from technology consulting to complete project outsourcing.


When you join ALTEN Technology USA, you join a group of people passionate about collaborating to solve some of the world’s most technical engineering challenges. Our success is tied to taking care of our employees by building relationships and providing opportunities for mentorship and career growth. We offer comprehensive benefits for all full-time employees, including medical, dental, and vision insurance; a 401(k) plan with employer matching; paid time off (PTO); paid parental leave; and mentorship to help you take your career to the next level. You don’t have to take our word for it that we are a great place to work—we were named on the 2023 Top Workplaces list thanks to feedback from our proud employees.


Responsibilities

  • Lead daily Claims report to FP Engineering and Plant PVT
  • Lead weekly Quality PAT and Claims, R/1000 and CPU reporting
  • Support daily assembly plant PIC room / Whiteboard / FCPA reviews
  • Support daily GQRS and WARRANTY claims binning / call dealership technicians as required
  • Lead Analytical Warranty System (AWS) and Early Claims Binning (ECB) claims analysis
  • Manage Balanced Single Agenda for Quality (BSAQ) projects and update system status regularly
  • Support VRT/VFG meetings on weekly basis and Quality Reviews (FQR, VQR, PDQR) meetings
  • Assist troubleshooting vehicles that fail in-plant testing
  • Support STA / Plant Incoming Quality in resolving plant and supplier quality issues
  • Liaison for Program Management Team (PMT) with Product Specialist / plant personnel
  • Review and drive closure of Fresh Eyes (Campaign Prevent) issues
  • Support Automated Issues Management System (AIMS) issues resolution in program level meetings
  • Manage WERS system Concerns / Alerts; Lead trials to support functional change verification
  • Work with Plant Quality and PVT Managers to prioritize critical path changes for F-150 Raptor
  • Interface with Plant Industrial Engineering, Process Engineering, and VOME teams to clarify and resolve process vs design dependent issues
  • Review and manage daily audits post Mod Center Inspection
  • Lead and conduct R202 vehicle attribute drive evaluations of production units


Required Qualifications

  • Bachelor’s degree in Engineering
  • 3-5 years combined experience in Program Management, VO/Launch, PVT, Quality
  • Tier 2 Driver Certification (training available if not already Tier 2)


Preferred Qualifications

  • Master’s degree in Engineering or Business Administration
  • Strong leadership skills with ability to drive a team to resolution with work plans and accountability
  • High degree of self-motivation and willingness to commit extra effort to "get the job done"
  • Candidate must be comfortable in speaking and working with Chief / Director level management
  • Candidate must be comfortable in speaking and working with Plant Line Operators through Area Managers in understanding and resolving of issues
  • Previous rotations in assembly plants
  • Experience in vehicle evaluation, program management, product launch or quality roles
  • Understanding, or willingness to learn, fundamentals of Chassis, Body, Powertrain, and Electrical systems
  • Excellent oral and written communication skills
  • Proficiency in Microsoft programs (including PowerPoint and Excel pivot tables)
  • Familiarity with Teamcenter for accessing vehicle CAD images
  • Passion for Raptor and
  • Performance products


ALTEN Technology is an Equal Opportunity Employer. Our Policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.


Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.