Call Center Representative

1 month ago


Norfolk, United States Insight Global Full time

Must-haves:

  • Minimum one year of customer service experience
  • High School Diploma
  • Strong written and verbal communication skills
  • Ability to be a quick responder
  • Self-starter mentality

Day-to-Day:

An enterprise insurance employer is looking for a group of Teleservice Representatives to join their Policy Owner Services group

Responsibilities will include:

  • Answering inbound calls from customers and assisting with any questions or concerns as it relates to their various products, policy benefits, claim payments, and policy changes.
  • Transfer calls to the appropriate department as it relates to the customer’s needs.
  • Updating customer addresses and applying payments to their accounts.

Training:

  • The first 4-8 weeks of training are in a classroom setting where they will be completing course work on this company’s various products, collaborating with trainers and other class members, and doing live phone training with customers.
  • The first product they will learn is life insurance and the various internal systems they use to document activity.
  • Second level of training is for dental and hospital indemnity products.
  • Third level is Medicare supplement training.



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