CNC Assistant Service Manager

3 weeks ago


Windsor, United States First Search Inc. Full time

Responsibilities:

  • Oversee workforce management of CNC Field Service Technicians alongside CNC Service Manager, including reviewing and approving schedule requests, accountability, service report reviews, and annual performance evaluations; assist in co-supervision of in-house service and technical support staff.
  • Ensure that all CNC machine tools are installed accurately and running at efficient levels per customer expectations.
  • Assist the Service department with advanced technical troubleshooting support and training.
  • Manage customer relationships, including advanced situations and on-site visits.
  • Act as a liaison to provide service updates, feedback, and quality suggestions to ultimately improve upstream efforts of our builder.
  • Evaluate technicians’ technical proficiencies and create individualized training plans as needed.
  • Ensure appropriate staffing of field service department and drive same day/next day response time.
  • Develop and evaluate metric data and develop and deploy continuous improvement projects as needed.
  • Travel is required, as needed, up to 25%.

Requirements:

  • Bachelor's degree or applicable experience.
  • 7+ years of experience in Service Management/Engineering in the CNC machine tool industry.
  • Experience with machine tool spindles, spindle repair and machine design.
  • Prior experience applying Salesforce to capture information and analyze metric performance highly preferred.
  • Proven track record managing a dynamic field team.
  • Hands on experience making business decisions or taking actions to solve a problem or reach a goal.


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