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Service Delivery Lead

2 months ago

Atlanta, United States Insight Global Full time

Sits in Atlanta onsite at least 3 days a week


  1. Will be sitting in Atlanta with the majority of the team and managers.
  2. Collaborate with internal teams to ensure our delivery service is aligned with goals and objectives.
  3. Monitor and analyze service delivery metrics and KPIs. Properly identify areas of improvement, and implement corrective actions where needed.
  4. Ensuring compliance with SLAs and other obligations.
  5. Working with POs in Jira management and overall alignment. With this new delivery model we need extra oversight into best Jira practices and Feature tracking.
  6. Providing regular reports and updates to management on team performance.
  7. Help drive initiatives, and collaborate with leads to look for process improvements and innovations.
  8. Manage resource absence/termination and backup coverage
  9. Plan and manage Knowledge transition activities when required
  10. Seek innovation and improvement opportunities in process and delivery areas.
  11. Motivate the team to instill sense of ownership and accountability on delivery.
  12. Drive documentation and process oriented culture in the teams.