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Junior IT Operations Analyst

2 months ago

Philadelphia, United States TechClub Inc Full time

TechClub Inc is looking for an IT Support Analyst for our direct client in Philadelphia. This is onsite role and the candidate needs to be in the office 5 days a week.


Role: Junior IT Operations Analyst

Location: Philadelphia, PA

Experience: 2+ Years

Type: Onsite


Job Description:


  • Triage hardware issues, and prepare hardware to be sent back to the field
  • Image laptops for internal employees and erase them when required
  • Assist other IT teams, as time permits, on more complex projects


Qualifications


  • Knowledge of Windows, Mac, iOS, and Android
  • Knowledge of Incident Management Platforms (ServiceNow, Zendesk, Freshservice)
  • Understanding of Endpoint Configuration Management Concepts (Intune, JAMF, KACE)
  • Familiarity with with hardware asset management
  • Ability to learn and pick up concepts quickly
  • Detailed-oriented, aware of secondary effects resulting from changes
  • Experience working both independently or as part of a project group
  • Confidence in making wise decisions on your own within generally defined parameters
  • Adeptness in investigating problems outside your own knowledge area
  • Strong organizational and analytical skills; oral and written communication skills
  • Must possess a positive and professional attitude
  • Experience working with virtual/remote staff members




TechClub Inc


TechClub Inc is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.