Junior IT Operations Support Specialist

4 weeks ago


Philadelphia, Pennsylvania, United States goPuff Full time
Job Summary: We are seeking a highly skilled Junior IT Operations Support Analyst to join our team. The successful candidate will be responsible for maintaining hardware for employees and our production systems, interacting with the IT support team, and reporting to the IT Support Manager.

Key Responsibilities:

* Triage hardware issues and prepare hardware to be sent back to the field
* Wipe laptops
* Assist other IT teams on more complex projects

Requirements:

* Knowledge of Windows, Mac, iOS, and Android
* Knowledge of Incident Management Platforms (ServiceNow, Zendesk, Freshservice)
* Understanding of Endpoint Configuration Management Concepts (Intune, JAMF, KACE)
* Familiarity with hardware asset management
* Ability to learn and pick up concepts quickly
* Detailed-oriented, aware of secondary effects resulting from changes
* Experience working both independently or as part of a project group
* Confidence in making wise decisions on your own within generally defined parameters
* Adeptness in investigating problems outside your own knowledge area
* Strong organizational and analytical skills; oral and written communication skills
* Must possess a positive and professional attitude
* Experience working with virtual/remote staff members

Benefits:

* Comprehensive medical, dental, and vision insurance
* Optional FSAs and HSA plans
* 401k
* Commuter benefits
* Supplemental employee, spouse, and child life insurance
* Career growth opportunities
* Internal rewards programs
* Annual performance appraisal and bonus
* Equity program

About Gopuff:

We are a company that delivers everyday essentials to customers in minutes. We are looking for motivated individuals to join our team and help us drive forward our vision of bringing convenience and predictability to an unpredictable world.

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