IT Cellular Technician

2 weeks ago


West Palm Beach, United States Insight Global Full time

Position: IT Cellular Technician

Location: West Palm Beach, FL

Duration: 12 month contract to hire

Pay Range: $21-25/hr (based off experience)


BASIC QUALIFICATIONS- Outstanding customer service skills

  • Excellent technical, problem solving, and analytical skills
  • Experience repairing and troubleshooting Cellular devices, smartphones, and Tablets
  • Proficient in Microsoft Office
  • Open to Overtime
  • High school diploma or GED

PREFERRED QUALIFICATIONS- A+ Certification

  • Apple Certified Macintosh Technician (ACMT)
  • Apple Certified iOS Technician (ACIT)
  • Experience repairing electronics, smartphones, PC/MACs, and game consoles
  • Technical degree or certification in Electronics or Consumer Electronics
  • Previous experience working support at one of the cellular carriers’ box outlets


JOB DETAILS

Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction.


Tasks and Responsibilities:

  • Diagnose, troubleshoot and repair devices
  • Provide recommendations for problem resolution
  • Explain complex technical issues to customers in a non-technical, simple to understand manner
  • Ensure that all repairs meet or exceed PBSO quality standards
  • Keeping management updated when problems arise
  • Greet customers in a friendly manner and maintain a positive work environment
  • Answer phone calls to the store with a professional, courteous and friendly demeanor
  • Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
  • Keep track of all devices and inventory while safeguarding all store stock
  • Utilize IVANTI ticket system to maintain an accurate record of customer information and a real-time status of each repair
  • Experience working with Cellular Carriers such as, AT&T, Verizon and T-Mobile
  • Experience with Carrier Support Portals



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