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Program Director

3 months ago

Maitland, United States COPILOT Provider Support Services, Inc Full time

Program Director with Strong Communication and Program Management Skills - NEEDED ASAP


Excellent Opportunity at a Growing Company

Bring your communication, attention to detail, and program management skills to an innovative, team-oriented, healthcare hub services company Join our friendly and supportive team and make a positive difference Seeking people with excellent experience in program management, communication, hubs, access education, pharmacy and/or medical doctor’s offices as we continue to grow


Qualifications:

  • Bachelor of Science degree in Health Care Management, and/or completion of certification courses, preferred.
  • 5+ years’ experience in Health Care Management, preferred.
  • Pharmacy experience, preferred.
  • Direct pharmaceutical and patient services experience, required.
  • Ability to organize and plan the activities of subordinates, and to delegate appropriately.
  • Superior level of customer service as well as understanding the department operations.
  • Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills.
  • Computer experience to include accounting and billing software, and the ability to learn the Company’s software system.
  • Must be a team player willing to accept and promote organizational goals and function with minimal supervision.
  • Ability to respond to common inquiries or complaints from customers, employees, or senior management.
  • Ability to work with mathematical concepts such as statistical inference. Ability to apply concepts such as percentages, ratios, and proportions in practical solutions.
  • Ability to work well under pressure and handle responsibilities in a time sensitive manner.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Maintain HIPAA patient confidentiality.
  • Strong computer skills including MS Excel. Adaptable and eager to learn. Open to cross-training to build on experience.


Direct hire, full-time, onsite opportunity at our corporate headquarters in Maitland, FL.

We care about the safety and well-being of our team. We are mindful of safety precautions, following local government and CDC guidelines. Our office has plenty of space and sizable cubicles with room to grow


We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.


Program Director

Essential Functions:

  • Manages adherence to all KPIs and SLAs specific to the client program.
  • Maintains all program specific contracting, SOPS, and business rules.
  • Ensures completion of pharmacy cases daily, and all other operations-related work.
  • Monitors daily volumes to include calls/cases/chats.
  • Directs department staff members.
  • Participates in Company committees when requested.
  • Pursues continuing education programs appropriate to job responsibilities.
  • Ensures the implementation of processes to measure, assess, and improve the performance of the Program Support and call center activities.
  • Develops, reviews and suggests changes to the Program Support policies and procedures, as needed.
  • Communicates as required with manufacturer sales representatives and leadership.
  • Coordinates and participates in conference calls with manufacturer partners, as needed.
  • Generates and analyzes reports specific to the Programs’ operations and employee performance.
  • Oversees record keeping to ensure all information is accurate and complete, and manages the flow of up-to-date information between billing department and other parts of the Company, such as accounts receivable, accounts payable, and customer service.
  • Provides orientation and on-the-job training for subordinates, ensuring that the authority and responsibilities for each position are clearly defined and understood.
  • Participates in the Company’s Quality Improvement (QI) Program as requested by the QI Manager(s).
  • Performs other duties as assigned by General Manager and/or the VP of Operations, Provider Support Services.
  • Delegates authority as necessary to ensure that all responsibilities of this position are fulfilled in a timely and accurate manner.
  • Ensures ongoing compliance with all laws and regulations; ensures that the department meets or exceeds accreditation standards; and implements “best practices” in all departmental activities.
  • Arranges for performance evaluation of each member of department staff annually; establishes quarterly and annual performance goals, and monitors progress toward these goals on a consistent basis.
  • Must exhibit excellent skills in the following areas: verbal/written communication, computer/data entry/software proficiency, interpersonal and relationship-building skills, self-discipline, pro-activeness, attention to detail, and the ability to maintain strict confidentiality.


Hours:

Monday-Friday, 9:00 AM-6:00 PM


Compensation:

Full-time position with a generous PTO package, paid holidays and competitive compensation, any offer would be based upon experience, education, interview process, and other factors. This position is benefits-eligible.


Please apply with us today to learn more about this excellent opportunity