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Call Center Team Lead

3 months ago

Houston, United States Ultimate Staffing Full time

Our client in the Galleria area is seeking a Call Center Team Lead to join their team. This position is working in office and must be flexible in terms of the schedule. Must be able to work a 40 hour schedule, day time hours, Monday - Saturday. Starting pay ray range is $23-24/hr

Responsibilities:

  • Serve as the point of contact
  • Translating documents into Spanish
  • Training and certifying employees on projects
  • Monitoring and reporting on performance metrics
  • Coordinating team events

Requirements:

  • Bilingual (English / Spanish) - fluent
  • 2+ years experience as a Team Lead in a call center environment

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.