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Sr. IVR Application Developer

1 month ago


San Francisco, United States Tranzeal Incorporated Full time

Sr. Software Engineer (Java & IVR Technologies)

The Senior Software Engineer will help build the Next Gen Applications Suite. Along with writing effective code, the position will be responsible for designing, building, delivering and maintaining a highly scalable set of products and applications. The incumbent will use industry best practices and work collaboratively with cross-functional team of product managers, UX designers, architects, principal engineers, software engineers, test automation team and DevOPS engineers.

  • Java language knowledge for building services and micro services such as Restful with JSON and/or SOAP with XML based request/response required
  • Implementing design patterns, algorithms and applying innovative methodologies experience required
  • Oracle Database interaction technologies such as Hibernate, JDBC and/or SQL knowledge required.
  • Git/GitHub or any other distributed version control systems knowledge required
  • Jenkins, CloudBees and/or CI/CD systems working experience required
  • IVR Technology and VUIs (Call Flows) knowledge preferred
  • Contact Center operations and technologies knowledge preferred
  • Telephony and multi-channel capabilities knowledge preferred
  • Nuance MIX and/or Genesys Pure Cloud knowledge preferred
  • UI framework knowledge such as Angular, React and/or Node preferred
  • Natural Language and Voice Biometrics knowledge preferred
  • AGILE, JIRA, and Confluence experience preferred