Help Desk Technician

4 weeks ago


Atlanta, United States Motion Recruitment Full time

Helpdesk / Service Desk Technician

Contract-to-Hire

Atlanta, GA


Our client is looking to hire a Service Desk Technician who is responsible for supporting the organization’s technical support work order process through call dispatching functions. This individual needs to have experience with POS (point-of-sale) products and tickets. Examples include RPOS, NCR RPOS, Verifone, or StorePoint.


Responsibilities

  • This individual serves as the first line of response for technical issues streaming from field personnel and optimizes available resources to ensure accurate and efficient problem solving.
  • Provides support to Store Systems Service Desk team responsible for handling trouble tickets submitted by Client and Client store teams for all technical equipment and software applications at the store.
  • Performs basic call taking and troubleshooting functions. Follows up on open service complaints and ensures a solution is met for vendor-related issues.


Qualifications

  • Point Of Sales troubleshooting, Software (RPOS, Commander, StorePoint, Verifone)
  • 3+ years’ experience in a technical support/ help desk role a plus
  • Knowledge of PC, network, hardware, and software installation and configuration
  • POS, Self-Check Out, and/or Forecourt configuration knowledge / troubleshooting (payment card, connectivity, fuel transactions)


You will receive the following benefits:

  • Medical Insurance - Four medical plans to choose from for you and your family
  • Dental, Orthodontia, and Vision Benefits
  • Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
  • 401(k) with pre and post-tax options
  • Paid Sick Time Leave


Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.



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