Service Supervisor

4 weeks ago

Strongsville, United States Johnson Controls Full time

Build your best future with Johnson Controls

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away

What we offer:

  • Competitive salary and bonus
  • Paid vacation/holidays/sick time - 15 days of vacation first year
  • Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
  • Extensive product and on-the-job/cross-training opportunities with outstanding resources
  • Encouraging and collaborative team environment
  • Dedication to safety through our Zero Harm policy
  • Company vehicle
  • JCI Employee discount programs (The Loop by Perk Spot)

What will you do: 

This position is responsible for providing vision, leadership, and direction for the fire service segment within the local office. Responsibilities include supervising technicians, developing business strategies, and implementing action plans to meet district objectives and drive profitable growth of the business, including embracing company programs, identifying life safety deficiencies, and making recommendations.

How you will do it: 

  • Revenue responsibility - Including implementing plans, programs, and processes designed to meet and exceed corporate goals and objectives while maximizing market potential of the fire service business, including new bookings (sales), revenue, and profitability.
  • Customer Satisfaction: Responsible for maintaining effective customer communications along with building solid customer relationships from initial contact through order acquisition, delivery, installation, and service.
  • Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations.
  • Productivity Improvement: Responsible for setting fair and manageable territories for technicians.
  • Ensure that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives utilizing management tools and practices.
  • Also responsible for being proficient at, performing as required, and instructing/training all new and existing clerical and dispatch personnel in all specific job procedures including our CRM system.
  • Safety Compliance: Ensure that all employees comply with corporate safety programs.
  • Responsible for ensuring that employee safety training is thorough, complete, and up to date.
  • Identify safety issues and hazards and notify corporate safety office of those conditions that require corrective action.

What we look for:

Required 

  • Demonstrate supervisory/leadership abilities including training, team building, presentation and negotiation skills, district administration, and effective interaction with customers.
  • Associate degree or equivalent experience.
  • Minimum of 5-10 years’ experience in a supervisory position.
  • Available for local/regional travel, which may include nights and weekends to accommodate customer's schedule.

Preferred 

  • BA Degree
  • NICET or other related Certifications

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