Field Service Specialist

2 weeks ago

New York, United States Lexmark International Inc Full time

This is a Northeast based field service role to provide support and management for the Lexmark BSD (Business Solutions Dealers) across the US. The Field Service Specialist will manage all areas of the relationship between Lexmark‘s service groups and the BSD‘s service team.

Required Skills of Position:

  • Good planning, organizational, analytical and (oral and written) communications skills.
  • Solid knowledge of the complete laser printing product portfolio, various configurations and settings.
  • Solid knowledge of the complete set of solutions available to work with the products. Knowledge of ESFs, their installation, configuration, and operation.
  • Deep understanding of the break/fix approach for the laser printing product portfolio
  • Training certification on laser printing products.
  • Basic operating system knowledge, Windows, MAC, A+ certification desired.
  • Full understanding of the operational and contractual requirements of the BSD members. (The Lexmark to Dealer relationship).
  • Experience in a similar role with other OEMs that provide this dealership support.
  • Ability to travel up to 50% of the time.

Job Description:

  • Provide support, direction, training, evaluation and certification of the BSD members.
  • Technical ‘go-to‘ person for the BSDs.
  • Answer, provide support material and direction for all technical questions.
  • Coordination into all areas of Lexmark support for issues such as product quality, special applications, cloud services, product availability, product performance and customer escalations.
  • Technician ride-alongs with BSD Technicians.
    • Technician evaluations.
    • Customer support.
  • General administration.
  • General reporting.
  • Certification reporting.
  • Service performance.
  • Warranty claim processing.
    • Training.
    • Dispute resolution.
  • Parts.
    • Loyalty to Lexmark.
    • RMA for DOAs.
    • Recommended stocking level and maintenance of same.

Training Coordination and Administration

  • Coordination of all training needs required to maintain up-to-date training certification for BSDs.
  • Knowledgeable of active training program schedules for efficient inclusion of BSD Technicians when applicable.
  • Conduct hands on training at BSD locations for all products requiring this type of training as a secondary solution to regular Lexington sponsored training. Ability to certify technicians completing the programs.
  • Provide update seminars at BSD location to ensure service approach is maintained consistent with LXK service standards.
  • Conduct regular (semiannual TBD) BSD evaluations/audit of each dealers‘ product application, support, adherence to parts and supplies loyalty, training requirements and customer support.
  • Evaluate BSD‘s overall compliance to the BSD program for the purpose of certifying each on an annual basis.
  • Conducting quarterly service business reviews with the BSD service leadership for key dealers.

Additional Responsibilities

  • Assumes other special activities, responsibilities, and special projects from time to time as directed.

Personal Characteristics

  • Excellent communication skills.
  • Customer service orientation.
  • Positive attitude.
  • Ability to learn quickly.
  • Team mindset.

How to Apply ?

Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now

We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression.

Global Privacy Notice

Lexmark is committed to appropriately protecting and managing any personal information you share with us. Click here to view Lexmark‘s Privacy Notice.

  • Technical Field Service Specialist

    3 weeks ago

    New York, New York, United States Canon Solutions America, Inc. Full time

    Explore a career at Canon Solutions America, Inc. as a Technical Field Service Specialist.About the RoleWe are seeking a highly skilled and dedicated individual to join our team in providing exceptional technical support to our valued customers.The successful candidate will have strong problem-solving skills, with the ability to diagnose and repair complex...

  • IT Field Service Specialist

    2 days ago

    York, Pennsylvania, United States APR Consulting Full time

    Job Title: IT Field Service Specialist About the Job: We are seeking a dedicated IT Field Service Analyst to join our team near York, PA. The role involves reporting to the IROB location every morning for team huddles, followed by training in hardware installation with an analyst in the field. Once fully trained, you will independently configure and install...

  • Technical Field Specialist

    3 weeks ago

    New York, New York, United States Cennox Full time

    As a Technical Field Specialist with Cennox, you will play a crucial role in delivering exceptional customer service and technical expertise to our clients throughout Staten Island and surrounding areas.Cennox is a rapidly growing company that offers a dynamic work environment and opportunities for professional growth. We are seeking an experienced Field...

  • Pharmaceutical Marketing Research-Field Specialist

    4 weeks ago

    New York, United States STEM Marketing Full time

    Job DescriptionJob DescriptionField Specialist - Job DescriptionA Field Specialist is primarily responsible for gathering data via field rides with pharmaceutical sales representatives and one on one in depth interviews.Required to deliver structured reports (workbooks) at the close of each day based on the interview and observations made when calling on...

  • Field Operations Specialist

    3 weeks ago

    New York, New York, United States City of New York Full time

    **Job Title:** Field Operations Specialist - Incident Response**Company Overview:** The City of New York is committed to providing exceptional public services, and as a Field Operations Specialist - Incident Response, you will play a critical role in supporting this mission.We are seeking an experienced and highly skilled professional to join our team. As a...

  • Enterprise Field Service Specialist

    3 weeks ago

    New Bern, North Carolina, United States Peak Technologies Full time

    OverviewPeak Technologies is a leading provider of end-to-end enterprise mobility, managed services, printing and mobile data capture solutions. We help performance-driven organizations optimize their supply chain and field-based business processes.Job SummaryWe are seeking an experienced Enterprise Field Service Specialist to join our team. As a key member...

  • Field Support Specialist

    7 days ago

    New York, New York, United States Canon U.S.A., Inc. Full time

    Job Summary:We are seeking a skilled Field Support Specialist to join our team at Canon U.S.A., Inc. The ideal candidate will be responsible for providing exceptional customer service, processing mail and packages, and performing various administrative tasks. This is a great opportunity for someone who enjoys working in a fast-paced environment and is...

  • Field Service Automation Specialist

    2 days ago

    New Berlin, Wisconsin, United States gpac Full time

    Gpac, a leading provider of automation products and services, is seeking a highly skilled Field Service Automation Specialist to join our team. This role involves providing on-site technical support and maintenance for our clients.Job Responsibilities:Install, repair, and maintain equipment at customer locations.Troubleshoot and solve complex technical...

  • Marketing Field Development Specialist

    3 weeks ago

    New York, New York, United States Atlas Search Full time

    Job OverviewWe are seeking an experienced and driven Marketing Field Development Specialist to join our client's team, specializing in Medicaid services for assisted living facilities.This role focuses on driving growth and awareness by building strong relationships with assisted living facilities, community organizations, and healthcare providers to promote...

  • Clinical Field Specialist

    3 weeks ago

    New York, New York, United States WCS Healthcare Partners Full time

    Job Title: Clinical Field Specialist - Hybrid UAS RNLocation: Queens, New YorkEstimated Salary:$130,000About WCS Healthcare PartnersWe are a reputable healthcare organization seeking a skilled Hybrid UAS RN to join our team as a Clinical Field Specialist.Job DescriptionThis role involves conducting preliminary in-home evaluations for consumers and reviewing...

  • Field Service Technician

    7 days ago

    New York, United States Compucom Full time

    As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the CompucomStaffing team.Company: Compucom (Banking Client) Direct Hire opportunity with company Van and gas paid. Located: New York, NY 10024 (Will walk...

  • Service Technician

    3 weeks ago

    New York, New York, United States Canon Solutions America, Inc. Full time

    About the Role">We are seeking a skilled Service Technician to join our team as a Field Support Specialist. As a key member of our technical support group, you will be responsible for providing exceptional service and support to our customers.">Key Responsibilities:">">Technical Support: Provide expert technical support to customers via phone, email, or...

  • Technical Field Support Specialist

    3 weeks ago

    New York, New York, United States ACL Digital Full time

    About the RoleWe are seeking a highly skilled Technical Field Support Specialist to join our team at ACL Digital. This is a 12-month contract position based in Elmhurst, NY.Estimated Salary:$85,000 - $110,000 per year, depending on experience.Job DescriptionThe successful candidate will be responsible for providing technical support and maintenance services...

  • Medical Field Specialist, Hematology and Oncology

    2 weeks ago

    New York, New York, United States Lifelancer Full time

    About UsLifelancer is a global leader in the pharmaceutical industry, dedicated to transforming patients' lives through science.We are seeking a highly skilled Medical Field Specialist to join our team in Queens, NY.Job Summary:The Medical Field Specialist will play a critical role in promoting approved indications of Bristol Myers Squibb products within a...

  • Field Medical Neuroscience Specialist

    7 days ago

    New York, New York, United States Lifelancer Full time

    About the Role: We are seeking a highly skilled Field Medical Neuroscience Specialist to join our US therapeutic area medical unit team. As a key member of our team, you will be responsible for analyzing, interpreting and disseminating scientific data, acquiring and translating customer insights, fostering external expert networks, and compliantly connecting...

  • Construction Field Operations Specialist

    3 weeks ago

    New York, New York, United States M. Early Plumbing & Heating Corp. Full time

    At M. Early Plumbing & Heating Corp., we're seeking a reliable and experienced construction field operations specialist to join our team. Salary: $65,000 - $90,000 per year.Job DescriptionWe're looking for a skilled general construction laborer with experience in working on active construction sites. The ideal candidate will have their OSHA certifications...

  • Environmental Services Specialist

    11 hours ago

    New York, New York, United States Mount Sinai Medical Center Full time

    The Mount Sinai Health System is seeking an Environmental Services Specialist to join our team. This role will be responsible for maintaining a clean and safe environment for patients, visitors, and staff. As an Environmental Services Specialist, you will be working in a fast-paced environment with a focus on quality and customer...

  • Lead Field Service Specialist

    3 weeks ago

    New Iberia, Louisiana, United States Burckhardt Compression US Full time

    Job OverviewWe are seeking a highly skilled Lead Field Service Specialist to join our team at Burckhardt Compression US.The successful candidate will be responsible for leading, supervising, and training less-experienced field service technicians in the maintenance of gas engine compressor packages and associate equipment.

  • Field Support Specialist

    3 weeks ago

    New York, New York, United States Facsimile Communication Industries, Inc Full time

    Job OverviewWe are seeking a skilled Field Support Specialist to join our team at Facsimile Communication Industries, Inc.Estimated Salary: $70,000 - $90,000 per year

  • Field Infusion Specialist

    3 weeks ago

    New York, New York, United States AOM INFUSION Full time

    AOM INFUSION is seeking a skilled Field Infusion Specialist to join our team, providing patient care in the 5 boroughs of New York City.About the RoleThis full-time position offers a unique opportunity to work in a dynamic environment, delivering high-quality patient care and services.The successful candidate will be responsible for administering infusions...