Field Service Technician
6 days ago
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the CompucomStaffing team.
Company: Compucom (Banking Client)
Direct Hire opportunity with company Van and gas paid.
Located: New York, NY 10024 (Will walk to branch locations)
Onsite 100%
Hours: 8:00am-5:00pm Monday-Friday and flexible to work OT and Weekends.
Start Date: 1/6/2025
Pay Rate: $25.00/hour with FTE benefits
We offer 401K matching
We offer options for medical, dental, and vision insurance
We are currently seeking a qualified Level 2 Field Service Technician for an onsite. This Technician will be responsible for managing a designated territory, focusing on troubleshooting, installing, and replacing hardware and network devices. This role involves managing an incident queue, directly interacting with customers, ensuring service level agreements (SLAs) are met, and maintaining proper inventory levels by replenishing stock, as necessary.
Skills and Qualifications:
- Minimum 2 to 3+ years of experience in break-fix operations, ideally within the banking or finance industry
- CompTIA A+ certification a plus but not required.
- Associate's (or equivalent) degree in Computer Science or Information Technology from a technical school or equivalent work experience
- Experienced with MS Office
- Able to communicate effectively both written and verbally, with customers, peers, Team Lead, and / or Service Delivery Manager
- Working knowledge of Windows operating systems, networks, and tools is required
- Working knowledge of typical banking equipment
- Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail, quality, and SLA
- Demonstrated capability to achieve results in a fast-paced, client-driven environment
- Sound understanding of customer support, operations, and processes
- Min 1 OEM Desk / Notebook knowledge
- Dell Enterprise knowledge
- Client Printer Basics + Printers knowledge
- Lexmark Printer Basics + Printers knowledge
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
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